Results-driven Supply Chain and Order Management Specialist with 6+ years of comprehensive experience in end-to-end order processing, logistics coordination, inventory control, and customer service. Proven track record in optimizing supply chain operations, improving order fulfilment accuracy, and streamlining procurement workflows. Skilled in ERP systems such as SAP and Oracle, with a strong focus on data-driven decision-making, process improvement, and customer satisfaction. Committed to operational excellence and continuous improvement in fast-paced, dynamic environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Supply Chain & Order Management Specialist
Jashanmal National Company LLC
Dubai, United Arab Emirates
2023.03 - Current
Coordinated with sales, warehouse, and logistics teams to manage order management, fulfilment, delivery tracking, and sales return processes
Oversaw supply chain activities for major clients (e.g., Carrefour, LULU, Sharaf DG, Amazon, Noon).
Processing sales return (GRV/ RTV) and issuing Credit notes for customer account.
Booking sales orders and creating invoices as per the customer LPO's.
Processed GRNs (Goods Receipt Notes) and maintained stock accuracy in alignment with supply chain policies.
Handled stock transfers across warehouses and inter-org transfers, ensuring inventory availability and demand fulfilment.
Managing consignment customer orders (Transferring goods from warehouse to customer consignment location, creating invoice and issuing credit notes as per the sellout report basis.).
Ensured proper invoicing and PO matching in customer portals (Amazon Vendor Central, etc.).
Supported end-to-end AR process from reconciliation to outstanding payment follow-ups.
Match customer payments with outstanding invoices and reconcile payment discrepancies.
Worked closely with procurement and inventory teams to analyze stock levels and forecast needs.
Delivered weekly/monthly reports on stock aging, sales performance, and supply chain KPIs.
Checking stock availability and reservation in basis of warehouses.
Work closely with internal teams such as marketing, inventory, logistics, and customer service to ensure seamless operations.
Order Management Specialist
Tata Consultancy Services, Project: GE Healthcare
Bengaluru, India
2019.01 - 2022.12
Order Management (Receiving order, Sales order creation, order fulfilment, tracking order)
Processed healthcare product orders (Ultrasound, LCS), ensuring timely delivery per SSDD updates in Oracle R12 and eOM.
Supported the EMEA region by aligning inventory planning with customer requirements.
Performed procurement operations including PO creation, goods receipt, and invoice entry.
Accounting the goods shipped from the Manufacturer by creating Good Receipts Notes (GRN) after the Goods received.
Maintained master data for vendors and materials in ERP systems to ensure procurement efficiency.
Provided operational training to new team members and handled service escalations.
Preparing weekly and monthly reports and delivering on time to the client as well as internal management.
Education
Bachelor of Commerce - Finance
University of Calicut
2015.09 - 2018.04
Higher Secondary Education - Commerce
Kerala State Board of Examination
2013.08 - 2015.03
Skills
Order management and Fulfilment process
Supply chain management
Account receivable management
Order to cash process
Credit notes and sales return processing
Reconciliation
Microsoft Office (Excel, Word, Outlook)
Inventory management
Logistics & Distribution Coordination
Procurement Operations (PR, RFQ, PO, GRN)
WMS (Warehouse Management System)
Consignment & Returns Processing
Reporting & Analytics (Stock Aging, KPIs)
Certification
SAP MM (Material Management)
(User ID: S05541044)
Inventory Management.
Procurement process.
(Purchase requisition, Request for quotations, Purchase order entry, Goods receipt entry, Purchase invoice)
Master Data (Vendor master record, Material master record)
Custom
hereby declare that the above written particulars are true to the best of my knowledge and
belief.
Place: Dubai
Date:
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY