Amel Zidani
Dubai
Summary
Organised professional with broad background in receptionist positions. Recognised for systemising files and answering and fulfilling requests of customers. Seeking to leverage skills and talents.
Overview
7
7
years of professional experience
Work History
Guest Experience Manager
Elite Rentals Dubai
01.2024 - 05.2024
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Established partnerships with local attractions, providing exclusive deals for hotel guests while supporting the surrounding community''s economy.
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
Hotel Receptionist
Hotel Gold Arcos
02.2023 - 10.2023
- Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes.
- Promoted additional hotel facilities and services to enhance customer experiences.
- Minimised customer wait times during check-in and check-out by collaborating with colleagues.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Performed close-of-day functions following hotel procedures and guaranteeing coverage continuity.
Receptionist in a health care centre
Clínica UME
10.2022 - 12.2022
- Maintained clean and orderly reception area to impress and welcome visitors.
- Welcomed guests and clients in friendly, positive manner.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Hotel Receptionist
Meliá Sol Pelícanos***
06.2022 - 09.2022
- Minimised customer wait times during check-in and check-out by collaborating with colleagues.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Coordinated transportation for guests, booking shuttles and private car service.
- Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.
Call Centre Operator
IMED Hospitales
01.2022 - 05.2022
- ciente a las consultas y solicitudes de los clientes.
- Maintained excellent customer satisfaction by quickly and effectively problem-solving customer issues and complaints.
- Independently managed customer queries and issues whilst under high pressure and in deadline-driven environments.
- Followed scripts from managers to communicate with customers and solve recurring queries.
Call Centre Operator
Hoteles RH
05.2021 - 12.2021
- Maintained excellent customer satisfaction by quickly and effectively problem-solving customer issues and complaints.
- Used excellent sales and upselling techniques to entice customers to increase order value and product purchases.
- Cultivated excellent customer relationships by going the extra mile to solve complaints and find information.
- Managed general correspondence with customers through platforms such as live chat, email and phone.
Hotel Waiter
Meliá Villaitana (The Level)*****
06.2019 - 09.2019
- Accepted and processed cash and card payments, providing change where required.
- Regularly checked in on customers throughout meals, ensuring guest satisfaction was maintained.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
Administrative Assistant
Terra Mítica
06.2018 - 09.2018
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Directed incoming mail, interoffice messages and packages to office recipients.
- Greeted visitors and appropriately directed to designated areas.
- Performed administrative tasks, document management and report development for inter-departmental use.
Hotel Receptionist
Hotel RH Princesa****
09.2017 - 09.2017
Call Centre Operator
Magic Costa Blanca
06.2017 - 08.2017
- Dealt with payments and transactions both over the phone and through emails.
- Maintained excellent customer satisfaction by quickly and effectively problem-solving customer issues and complaints.
- Used excellent sales and upselling techniques to entice customers to increase order value and product purchases.
- Independently managed customer queries and issues whilst under high pressure and in deadline-driven environments.
- Cultivated excellent customer relationships by going the extra mile to solve complaints and find information.
Recepcionista
Hotel RH Princesa****
05.2017 - 06.2017
- Maintained clean, safe working environments to eliminate accident risks.
- Handled customer concerns and escalated major issues to supervisor.
- Implemented more efficient processes and reduced wasted resources.
- Achieved service time and quality targets.
Education
Bachillerato -
IES Beatriu Fajardo de Mendoza
ESO Bilíngüe Francés -
Instituto San Isidro
Skills
- Guest experiences
- Polite telephone manner
- Local area knowledge
- Payment processing
- Multi-line telephone systems
- Communication skills
- Confident
- Teamwork skills
- Hardworking
- Meeting expectations
- Manage Baccus, Hestia, Opera, CRM y MN
- Confidentiality and discretion
Additional Information
Spanish passort
Languages
English
Advanced
C1
Spanish
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Guest Experience Manager
Elite Rentals Dubai
01.2024 - 05.2024
Hotel Receptionist
Hotel Gold Arcos
02.2023 - 10.2023
Receptionist in a health care centre
Clínica UME
10.2022 - 12.2022
Hotel Receptionist
Meliá Sol Pelícanos***
06.2022 - 09.2022
Call Centre Operator
IMED Hospitales
01.2022 - 05.2022
Call Centre Operator
Hoteles RH
05.2021 - 12.2021
Hotel Waiter
Meliá Villaitana (The Level)*****
06.2019 - 09.2019
Administrative Assistant
Terra Mítica
06.2018 - 09.2018
Hotel Receptionist
Hotel RH Princesa****
09.2017 - 09.2017
Call Centre Operator
Magic Costa Blanca
06.2017 - 08.2017
Recepcionista
Hotel RH Princesa****
05.2017 - 06.2017
Bachillerato -
IES Beatriu Fajardo de Mendoza
ESO Bilíngüe Francés -
Instituto San Isidro
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