Summary
Overview
Work History
Education
Skills
Timeline

Amena Alnaqbi

Executive Office Coordinator
Abu Dhabi

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Executive Office Coordinator

ADNOC
12.2013 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Provide high-level administrative support by conducting research, preparing tabulation reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff. Maintain a highly organised filing system congruent with highly demanding requirements for the information flow to ensure the confidentiality and correctness of the provided services. Perform specialized secretarial, stenographic and general administrative duties in the assigned office.
  • · Establish high level of confidentiality at all times, without restricting the flow of essential information to the right people and responsible for the highly confidential files, matters and documents for the management.
  • · Organize, plan, and prioritize work by developing specific goals to prioritize, organize, and accomplish work in line with business schedules.
  • · Arrange for meetings as instructed, prepare agendas and make arrangements for committee, board, and other meetings. This includes arranging conference rooms, visual aids and refreshments.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • · Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Coordinator, Administration

Group Services & Administration
08.2019 - 08.2022
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Personnel, Medical

Medical Records & Reception
05.2017 - 08.2019
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collaborated with managers to identify and address employee relations issues.

Cashier

Accounting Section
12.2013 - 05.2017
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Business Administration - Business Administration

Al Falah University , Abu Dhabi
04.2001 -

Diploma - Banking And Financial Support Services

HCT, Abu Dhabi
04.2001 -

Skills

Resource Allocation

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Timeline

Coordinator, Administration - Group Services & Administration
08.2019 - 08.2022
Personnel, Medical - Medical Records & Reception
05.2017 - 08.2019
Executive Office Coordinator - ADNOC
12.2013 - Current
Cashier - Accounting Section
12.2013 - 05.2017
Al Falah University - Bachelor of Business Administration, Business Administration
04.2001 -
HCT - Diploma , Banking And Financial Support Services
04.2001 -

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Amena AlnaqbiExecutive Office Coordinator