Amer Alzubi
Nicosia,Cyprus
Summary
Dynamic and self-motivated professional with a strong foundation in computer skills and Microsoft Office. Demonstrates exceptional teamwork orientation, communication skills, and a problem-solving attitude. Adept at time management and organisational skills, thriving under pressure while maintaining commitment to excellence. Possesses public speaking abilities and aims to leverage these competencies towards achieving impactful results in future roles.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
VIP account
Brainrocket
Limassol , Cyprus
2025.06 - Current
- Manage and nurture relationships with VIP clients, acting as their primary point of contact
- Deliver tailored solutions and premium-level support based on client needs
- Monitor account performance and identify opportunities for growth and upselling
- Ensure timely resolution of client issues with a proactive and customer-first approach
- Collaborate with internal teams (sales, marketing, product) to enhance client experience
- Analyze client data and feedback to improve engagement strategies
- Maintain detailed records of client interactions and account activity
Retention manager
Invest (Forex)
Limassol , Cyprus
2025.01 - 2025.05
- Monitored global Forex markets, analyzing trends, price movements, and economic indicators
- Executed and managed trades across major and minor currency pairs
- Assisted clients with investment decisions, providing insights and market updates
- Applied risk management strategies to protect capital and maximize returns
- Utilized trading platforms and analytical tools to track performance and market conditions
- Maintained accurate records of trades, performance metrics, and client interactions
- Stayed updated on financial news, geopolitical events, and economic reports impacting markets
Retention agent
Capital IX (Forex)
Limassol , Cyprus
2024.03 - 2025.01
- Managed a portfolio of active clients, ensuring consistent engagement and long-term retention
- Communicated regularly with clients to understand their trading activity and investment goals
- Identified opportunities to increase client lifetime value through strategic account development
- Addressed client concerns promptly, providing effective solutions to improve overall experience
- Guided clients through platform usage, market conditions, and trading opportunities
- Collaborated with sales and trading teams to align on client strategies and performance
- Monitored client activity and re-engaged inactive users through targeted communication
Quality Control / Trainer for sales
E vest (Forex)
Nicosia, Cyprus
2023.02 - 2023.03
- Monitored sales calls and client interactions to ensure quality standards and compliance were consistently met
- Evaluated team performance, providing structured feedback and actionable improvement plans
- Designed and delivered training sessions for new hires and existing sales agents
- Coached team members on sales techniques, objection handling, and client communication
- Identified performance gaps and implemented targeted training strategies to enhance results
- Collaborated with management to develop training materials and optimize sales processes
- Tracked KPIs and performance metrics to measure training effectiveness and team progress
Sales representative
Ivo (Forex)
Limassol , Cyprus
2022.05 - 2022.12
- Generated new business by identifying and engaging potential clients interested in Forex trading
- Presented company services and guided clients through account setup and initial deposits
- Built and maintained strong client relationships to encourage long-term engagement
- Followed up with leads and prospects to convert interest into active trading accounts
- Handled client inquiries, providing clear information about platforms, products, and market conditions
- Collaborated with retention and account management teams to support client lifecycle
- Consistently worked towards achieving and exceeding sales targets and KPIs
Sales representative
Alvexo (Forex)
Limassol , Cyprus
2022.02 - 2022.04
- Contacted and qualified potential clients interested in Forex and online trading services
- Presented company products and guided clients through the account opening and funding process
- Built rapport with clients to establish trust and encourage long-term collaboration
- Followed up on leads to maximize conversion rates and meet sales objectives
- Provided clear and accurate information about trading platforms, market conditions, and services
- Worked closely with retention and account management teams to support ongoing client activity
- Consistently met and exceeded individual and team sales targets
Sales representative
Moonlink (Forex)
Limassol , Cyprus
2021.01 - 2022.02
- Reached out to prospective clients to introduce Forex trading services and investment opportunities
- Assisted clients with the registration process, account activation, and initial funding
- Built strong relationships through consistent follow-ups and personalized communication
- Converted leads into active clients by understanding their needs and presenting suitable solutions
- Provided guidance on trading platforms, tools, and general market conditions
- Worked closely with senior account managers to ensure smooth client onboarding and retention
- Achieved individual sales targets while contributing to overall team performance
Education
Diploma - business management
Pioneers Academy
Jordan 2010.01 - 2011.01
Oil and Gas Management
2012.01 -
High School Diploma - undefined
Hassan Al Kayed High School
Jerashundefined
British Council teaching centre
AmmanSkills
- Computer skills
- Microsoft office
- Teamwork oriented
- Communication skills
- Time management
- Organizational skills
- Problem-solving attitude
- Self-motivated
- Commitment
- Work well under pressure
- Public speaking
LANGUAGES
Arabic
English
Greek
Timeline
VIP account
Brainrocket
2025.06 - Current
Retention manager
Invest (Forex)
2025.01 - 2025.05
Retention agent
Capital IX (Forex)
2024.03 - 2025.01
Quality Control / Trainer for sales
E vest (Forex)
2023.02 - 2023.03
Sales representative
Ivo (Forex)
2022.05 - 2022.12
Sales representative
Alvexo (Forex)
2022.02 - 2022.04
Sales representative
Moonlink (Forex)
2021.01 - 2022.02
Oil and Gas Management
2012.01 -
Diploma - business management
Pioneers Academy
2010.01 - 2011.01
High School Diploma - undefined
Hassan Al Kayed High School
undefined
British Council teaching centre