Movie Binging
Amer Aslam
Chief Operations Controller
Marco Tower, Sharjah
Summary
A self-motivated and results-driven individual with over 8 years of experience in Operations & Customer management and exceptional track record of working productively. Seeking a challenging and professional rewarding position in a stable and prosperous organization to get an opportunity to apply all his aforesaid expertise in contributing to the growth of the organization.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Chief of Operations
Dubai Taxi Corporation - RTA
Dubai, DU
08.2020 - Current
- Carried out day-day-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems with automation of spreadsheets.
- Used coordination and planning skills to achieve results according to manifested forecast.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided primary customer support to external customers looking to book Taxis & Limousines.
- Provided transfer facility to the COVID patients from and to their homes and clinics for the PCR testing according to the protocols defined by the UAE government.
- Offered assistance to customers, paying attention to special needs or to the people of determination.
- Trained drivers to manage time effectively, improving the overall performance.
- Performed administrative duties and prepared operational procedures to assist operations & analysis manager.
Operations Associate
Careem Networks FZ Dubai
04.2019 - 07.2020
- Started initiatives to improve functional areas to support demand planning and supply strategy
- Drove key performance indicators and continuous improvements throughout quality metrics and supply operations
- Worked together with CTP team improving performance within the city to maintain Quality experience and achieve the OKRs
- In my tenure the Quality metric of Dubai was consistently improved month on month basis. (MoM)
- Maintaining balance between supply and demand for better utilization of the drivers
- Responsible for training and retraining of drivers who are flagged on Quality related complaints to refresh the outliers and rewarding the best performing drivers as well
- Looking after the Safety & Security & High Priority cases for Dubai to resolve those in the most efficient manner and escalating to the relevant authorities
- Maintaining good loyalty of Drivers by arranging special events, outdoor sporting activities and dinners for them and making them feel an integral part of the Company
Sr Operations Executive
Travco Travel LLC
Dubai
09.2017 - 03.2019
- Screening of new drivers & tour guides recruitment and setting up methods for their initial training to get them on-boarded
- Planning roasters for drivers for everyday operational movements
- Preparing daily statistical reports of the excursions sales and reporting it to the Director of Operations
- Responsible for all incoming emails for the inbound inquiries and expedited urgent correspondence for immediate attention
- Supervised and led team to high performance levels in cross-functional management structure for mega events such as Dubai Air show, IDEX Abu
- Habi, Smiling Stars having Top 600 Delegates from all around the world
- Responsible for allocating all resources; human resources and transporting cars to fulfill all the inbound requests based on Elite and Standard requests
- Negotiated agreements between external suppliers and company to get the best rates resulting in generating more margins for the company.
Operations Executive
Travco Travel LLC
Dubai
06.2012 - 08.2017
- Collaborated with MICE department on operational support tasks to model importance of company goals
- Ensuring suppliers to assess quality, timeliness of vehicles, maintain cost controls and maximize business operational efficiency
- Handled overall transportation requirement of the company with more than 30+ company fleet cars
- Managed the 3rd party supplier's fleet summing up to handling 100 plus transfer movements every day
- Preparing everyday manifest of tours and transfers for maintaining records
- Ensuring services are confirmed as per the contractual rates and delivering a high level of customer service.
- Developed policies and procedures for operational processes to comply with standards and regulations.
Education
Bachelor of Science - Electronic Engineering
Sir Syed University of Engineering & Technology
Karachi 03.2007 - 01.2010
Intermediate Degree - Pre Engineering
Govt. Degree College
Karachi 04.2004 - 09.2006
High School Diploma -
Westminster High School
Dubai 03.2002 - 03.2004
Skills
Strategic planning
Operations management
Performance Optimization
Staff Management
Data Management
Excellent Communication
Additional Information
Father's Name : Muhammad Aslam
Date Of Birth : 10-April-1986
Marital Status : Married
Nationality : Pakistan
Driving License : Yes
Visa Status : Resident Visa
Certification
Advance Graphic Diploma
Interests
Reading
Cricket & Soccer
Outdoor Events - BBQs
Timeline
Chief of Operations
Dubai Taxi Corporation - RTA
08.2020 - Current
Operations Associate
Careem Networks FZ Dubai
04.2019 - 07.2020
Sr Operations Executive
Travco Travel LLC
09.2017 - 03.2019
Operations Executive
Travco Travel LLC
06.2012 - 08.2017
Permanent Member Of Pakistan Engineering Council
04-2011
Re-Engineering Pakistan
09-2010
Genesis Solutions
12-2009
Civil Aviation Authority - Pakistan
10-2008
Bachelor of Science - Electronic Engineering
Sir Syed University of Engineering & Technology
03.2007 - 01.2010
Pakistan Telecommunication Authority
03-2007
Advance Graphic Diploma
06-2004
Intermediate Degree - Pre Engineering
Govt. Degree College
04.2004 - 09.2006
High School Diploma -
Westminster High School
03.2002 - 03.2004