Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
REFERENCES
Timeline
Generic
Amer Farfour

Amer Farfour

Dubai,UAE

Summary

Strategic and award-winning digital leader with over 15 years of proven success spearheading technology strategies that accelerate business performance. Recognized for delivering high-impact, profit-oriented solutions across IT, hospitality, and real estate sectors.


Accomplished Head of IT with deep expertise in aligning enterprise technology with organizational priorities, enabling cross-functional synergy, and driving operational excellence. Known for leading high-performing teams, resolving complex challenges, and ensuring seamless stakeholder engagement.


Specialized in enterprise architecture, digital transformation, and regulatory compliance. Brings a future-focused mindset, strong governance capabilities, and a relentless commitment to innovation, performance, and value creation in competitive business environments.

Overview

17
17
years of professional experience

Work history

Cluster IT Lead

Jumeirah Beach Hotel, Jumeirah Group
Dubai, UAE
10.2022 - Current
  • Lead IT operations and strategy for complex, multi-site environments, ensuring seamless technology integration, operational excellence, and alignment with organizational goals.
  • Manage and mentor a diverse team of IT professionals, promoting collaboration, skills development, and performance excellence across IT operations, infrastructure, service delivery, and compliance functions.
  • Develop and oversee IT budgets, including OPEX and CAPEX, ensuring cost optimization while driving innovation, scalability, and alignment with business priorities.
  • Drive value creation through strategic IT management, including vendor negotiations, procurement, system design, and the adoption of cutting-edge technologies that enhance operational efficiency and competitive advantage.
  • Ensure robust cybersecurity measures, data protection protocols, and compliance frameworks are in place to safeguard sensitive information and maintain regulatory compliance (e.g., GDPR, PCI DSS, ISO 27001).
  • Establish and maintain business continuity and disaster recovery plans, reducing downtime risks and ensuring the organization remains operational in the face of disruptions.
  • Champion digital transformation initiatives, including the integration of emerging technologies such as robotic process automation (RPA), AI, cloud computing, and IoT to enhance productivity and innovation.
  • Optimize IT service delivery processes by implementing ITIL frameworks, improving response times, service quality, and user satisfaction across the organization.
  • Design and implement enterprise architecture strategies that ensure scalable, secure, and efficient IT infrastructure, enabling business growth and innovation.
  • Lead IT governance initiatives, standardizing policies and procedures to ensure best practices in system management, data integrity, and application governance.
  • Collaborate with executive leadership and cross-functional teams to align IT initiatives with organizational objectives, delivering technology solutions that drive business growth.
  • Oversee the evaluation, selection, and implementation of software and hardware solutions that meet the evolving needs of the business while ensuring user-friendly, secure, and efficient operations.
  • Conduct regular technology assessments to identify gaps, risks, and opportunities, ensuring the organization stays ahead of industry trends and maintains a competitive edge.
  • Build and maintain relationships with external partners, vendors, and service providers to ensure the timely delivery and quality of IT services and solutions.
  • Foster a culture of innovation and continuous improvement within the IT department, encouraging experimentation and the adoption of best practices to meet evolving business demands.

Resort IT Manager

Madinat Jumeirah, Jumeirah Group
Dubai, UAE
10.2016 - 09.2022
  • Responsible for multi-properties IT operation and leadership at Madinat Jumeirah, the largest resort and conference center in Dubai, including 4 luxury hotels with 1306 room keys and 40 F&B revenue centers.
  • Reported to General Manager and Head of IT.
  • Ensured that all IT related systems are working smoothly and up to date.
  • Handled and leading a team of 20 members.
  • Managed a large operational resort with over 3700 colleagues and 750 computer workstations.
  • Financial management of annual IT capital budget of USD $1.3 to USD $2 million and operational budget of USD $4 million.
  • Managed relationships between GMs and Executive Committees, developing hotel strategies and balance score card objectives in line with corporate IT and hotel business strategies.
  • Managed large IT operation in Conference center for key major events such as World Economic Forum, Dubai Film Festival, Gartner, Interpol and World Government Summit.

Assistant IT Manager

Jumeirah Zabeel Saray, Jumeirah Group
Dubai, UAE
03.2015 - 09.2016

IT Spciealist

Jumeirah Zabeel Saray, Jumeirah Group
Dubai, UAE
02.2011 - 02.2015

IT Leader

Al Deyaa Trading
Dubai, UAE
02.2009 - 01.2011

IT executive

Deyaa Real Estate LLC
Dubai, UAE
03.2008 - 02.2009

Education

Bachelor of Technology - Management Information Systems

Unversity of Sharjah
Sharjah/UAE

Skills

  • IT Organizational Leadership
  • Strategic Planning
  • Financial and Operational Administration
  • Strong Communication Skills
  • Cybersecurity and Network Management
  • Project Management
  • Pre-opening and Refurbishment
  • Digital Transformation and Cloud Computing
  • End to End IT Service Management
  • Change Management
  • Talent Management
  • Vendor Management
  • Disaster Recovery and Business Continuity
  • PCI Compliance/Internal IT auditing

Languages

English
Fluent
Arabic
Native

Accomplishments

  • Hotelier Middle East award, IT Person of the Year, 2022
  • Pre-Opening of Jumeirah Al Naseem
  • Contactless payment solution for F&B outlets
  • Robotic process automation for BOH processes
  • Opera (PMS) and Symphony (POS) - Cloud Migration
  • Creations Cakery - Website redevelopment with Cloud
    Hosting
  • Tap and Go Solution - Food and Beverage

REFERENCES

AVAILABLE ON REQUEST

Timeline

Cluster IT Lead

Jumeirah Beach Hotel, Jumeirah Group
10.2022 - Current

Resort IT Manager

Madinat Jumeirah, Jumeirah Group
10.2016 - 09.2022

Assistant IT Manager

Jumeirah Zabeel Saray, Jumeirah Group
03.2015 - 09.2016

IT Spciealist

Jumeirah Zabeel Saray, Jumeirah Group
02.2011 - 02.2015

IT Leader

Al Deyaa Trading
02.2009 - 01.2011

IT executive

Deyaa Real Estate LLC
03.2008 - 02.2009

Bachelor of Technology - Management Information Systems

Unversity of Sharjah

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Amer Farfour