Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Technical Toolkit
Timeline
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Amer Jebbeh

Amer Jebbeh

Summary

Results-driven Relationship Manager with 5+ years' experience in Guest Relations, Service, Operations, and End 2 End hiring and onboarding. Proven in fostering strong client connections, driving operational excellence, and optimizing hiring processes. Eager to contribute strategic insight and a client-centric approach to an innovative organization's success and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Guest Relations & Servers Manager

Olive Garden
11.2022 - 11.2023
  • Was able to boost the morale of the team and rebuild a culture of positivity and excitement in the workplace
  • Hiring, training, and retaining employees
  • Conducting hiring interviews, 1 on 1 monthly meetings, and weekly safety meetings
  • Creating a new positive environment and providing support when needed to the team members.

Bar & Servers Manager

Chill's bar & Grill
07.2021 - 11.2022
  • Managed day-to-day operations, ensuring adherence to high-quality standards
  • Controlled costs effectively while conducting regular quality checks
  • Enforced stringent food safety protocols to guarantee a safe dining environment.

Certified Trainer / Bartender / Server

Olive Garden
05.2015 - 07.2021
  • Increased restaurant sales for every guest, trained and developed employees, ensured customer satisfaction
  • Conducted comprehensive training for new team members on service protocols, food safety, and bartending techniques
  • Demonstrated bartending expertise, ensuring exceptional bar service and guest satisfaction
  • Provided outstanding table service by accurately taking orders and promptly serving meals for a memorable dining experience
  • Collaborated to maintain high cleanliness and safety standards in bar and dining areas
  • Managed transactions accurately, handling payments and POS operations reliably
  • Proactively addressed customer inquiries and concerns, ensuring high satisfaction.

Sales & Office Manager

North Texas Autos
07.2017 - 01.2020
  • Streamlined office operations, managing payroll and vendor payments for operational efficiency and timely financial transactions
  • Directed recruitment, assembling a dynamic sales force to consistently surpass monthly sales goals
  • Contributed to impactful social media marketing initiatives
  • Conducted thorough interviews for driver and detailer positions.

Education

Associate of Arts - business

Collin County College
Dallas, TX, USA
12.2024

Skills

  • Goal-Oriented
  • Team Management
  • Collaborative and Efficient
  • Customer Service
  • Organization
  • Communication
  • Delegation
  • Coaching
  • Coordinating
  • Problem Solving
  • Talent Development
  • Workforce Management

Certification

  • Leadership Mastery, SL2 Coaching Model, Darden Workshop, 2023
  • Food Safety Expertise, SERV Safe Handler, 2021
  • National Registry of Food Safety, 2023

Languages

English (native)
Arabic (native)

Technical Toolkit

  • Customer Relationship Management: (CRM, Olo dashboard, Ssp)
  • Managed POS activities with Aloha (POS Terminals, KDS Integration) and MenuLink (POS System, Payment Gateways, Inventory Management).
  • Payroll Management system integrations and Onboarding compliance: (Gratshare, I9 Express)
  • Inventory management tool: (KitchenSync)
  • Talent acquisition platform: (Taleo, SSP)
  • Strategic Planning and Forecasting Abilities: (Unifocus, hotschedule, LMS)
  • Database Management system (DBMS): (DTS Connex)

Timeline

Guest Relations & Servers Manager

Olive Garden
11.2022 - 11.2023

Bar & Servers Manager

Chill's bar & Grill
07.2021 - 11.2022

Sales & Office Manager

North Texas Autos
07.2017 - 01.2020

Certified Trainer / Bartender / Server

Olive Garden
05.2015 - 07.2021

Associate of Arts - business

Collin County College

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Amer Jebbeh