Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amer Mahfouz

Amer Mahfouz

Al Fujairah City

Summary

Full Stack Developer and AI Specialist with over 5 years of experience in creating scalable web platforms and AI-driven solutions. Expertise in full-stack technologies including React, Python, and Java, alongside AI tools such as OpenAI and LangChain. Proven track record of automating workflows and enhancing customer support for startups and enterprises, delivering production-ready applications that prioritize data security and performance.

Overview

3
3
years of professional experience

Work History

AI Expert /Full Stack Software Engineer

Akad Seguros
02.2024 - 03.2025
  • Engineered production-grade chatbot using OpenAI GPT models, serving thousands of insurance brokers monthly.
  • Implemented Retrieval-Augmented Generation (RAG) for precise, document-based responses.
  • Built AI handoff tool for seamless transitions from chatbot to human agents via Meta's WhatsApp Business API.
  • Developed internal Q&A assistant utilizing RAG to aid customer service agents with query resolution.
  • Created autonomous agents leveraging OpenAI LLMs and LangChain to analyze customer service interactions.
  • Automated summarization, compliance validation, and knowledge ingestion for internal tools through advanced AI techniques.

Full-Stack React Developer

Stealth AI Customer Support Platform
06.2023 - 02.2024
  • Delivered complete CRM system from inception, ensuring operational readiness and successful client handover.
  • Integrated large language models to enhance customer interactions with context-aware replies.
  • Developed dynamic front-end features using React, Tailwind CSS, and Remix, supported by scalable MongoDB backend.
  • Spearheaded demos and presentations showcasing seamless integration of AI-powered CRM functionalities.
  • Implemented secure, password-protected admin panel while optimizing database design for enhanced performance.
  • Maintained rapid feature delivery cycles by incorporating direct feedback from founder for continuous improvement.
  • Facilitated remote collaboration using Slack, Google Docs, and Google Meet to enhance team productivity.

Java Full-Stack Developer

Exclamation Graphics, Inc
01.2023 - 06.2023
  • Developed a core Identity Access Management platform using Java and Spring Boot, supporting the full tech stack.
  • Enhanced system reliability by applying Spring best practices and utilizing Lombok and Java Stream API.
  • Boosted test coverage efficiency through effective mocking strategies and robust test data architectures.
  • Resolved critical security flaw in REST endpoints, implementing comprehensive integration testing for validation.
  • Mentored junior developers transitioning from Node.js to Java, guiding them through common pitfalls.
  • Introduced Java best practices to newly transitioned developers for seamless integration into the team.

Software Developer

Standard Chartered UAE
09.2021 - 12.2022
  • Streamlined backend development using Spring Boot’s auto-configuration, reducing manual overhead and increasing deployment speed.
  • Integrated Microsoft Azure services to create scalable, reliable enterprise solutions.
  • Enhanced front-end interfaces with React and Tailwind CSS, ensuring responsive design and seamless REST API integration.

Education

Bachelor of Science - Computer Science

De Montfort University Dubai
Dubai, UAE
06-2021

Skills

  • Machine learning
  • Natural language processing
  • AI chatbot/agent development
  • Backend development
  • Frontend development
  • Web scraping
  • Cloud services
  • API integration
  • Database management
  • Python, Java, and JavaScript
  • TypeScript and Nextjs
  • Docker containerization

Languages

English
Advanced (C1)
C1

Timeline

AI Expert /Full Stack Software Engineer

Akad Seguros
02.2024 - 03.2025

Full-Stack React Developer

Stealth AI Customer Support Platform
06.2023 - 02.2024

Java Full-Stack Developer

Exclamation Graphics, Inc
01.2023 - 06.2023

Software Developer

Standard Chartered UAE
09.2021 - 12.2022

Bachelor of Science - Computer Science

De Montfort University Dubai

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Amer Mahfouz