Amer Sherfawi
Abu Dhabi
Summary
A self-motivated professional skilled in performing tasks and details to achieve company goals At ease in high stress and fast-paced environment with an ability to take on multiple tasks and responsibilities
A challenging position in a Corporate Environment that would help utilize the abilities developed through my experience and education; and provide an opportunity to contribute towards the future development of the company, and also for professional growth based on performance.
Overview
12
12
years of professional experience
Work History
Coffee Specialist
Perfetto Trading LLC (Nespresso)
11.2018 - Current
- Set up the Boutique and contribute to the maintenance of the boutique appearance according to the company policy (well ordered, corred equipment properly presented) which includes filling the display cubicles with capsules, machines and accessories on a daily basis
- Provide the customer care by welcoming the Boutique client and identifying their needs that results in the maximization of the sale of all the Nespresso products presented in the Boutique
- Inscribe new Boutique customers, open their account, and assisting them in their selection during their first purchase
- Comply with all safety and health related corporate polides by ensuring safe working conditions in addition to making sure the different areas in the Boutique are in accordance with the international guidelines
- Actively manage the database on a daily basis and permanently update customer records
- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service
- Contribute to achieve individual and boutique targets.
In charge
Balmain (Paris Group LLC) Store
02.2018 - 10.2018
- Meet and exceed sales goals by providing a positive customer experience through knowledgeable, friendly and efficient service standards while conducting operational duties
- Coach and Train staff members in order to maintain the Standard Key Performance Indicators and exceed sales goals
- Provided extraordinary customer service experience
- Established a loyal dient base of repeat customers by acquiring a full understanding of individuals dients tastes and learning the features and nuances of every item on the floor
- Contributed to manage the visual display of the products in accordance with visual standards
- Organised stockroom securing the produd with the right SKU tickets as well as security tags
- Went up and beyond to achieve personal sales targets, securing himselfamong top performing team members in the business
- Was quick to identify diverse needs of variety of dients, providing exceptional and personal service
- Interaded with customers from diverse ethnical bad
- Performed light bookkeeping to trad< inventory totals
- Ensured brand targets were meet monthly.
Retail Senior Sales Assodate
FOREVER21 (Sharaf Group)
11.2011 - 12.2017
- Responsible on selling products on the floor moving or non-moving items
- Ensures that the customers would enter the shop will be properly assisted and will have a better knowledge on the product
- Ensures that before the shop opens, all merchandise are properly display espedally the window display
- Makes report on the merchandise which are moving and non-moving items in weekly basis
- Working as best team leader in the department
- Preparing sales figure in daily basis
- Handling petty cash, preparing & monitoring the monthly attendance of the team
- Ensures that each customer receives outstanding customer service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspeds of customer service
- Partidpated in teamwork with other sales staff to ensure achievement of department/store goals
- Understood the team members roles, shared knowledge and skills for the benefit of team members and built good relationship with all the fellow employees.
Education
GED -
Bur Saeed Secondary
Syria06.2002
Skills
- Coffee Expertise
- Teamwork
- Attention on Detail
- Up-Selling
Additional Qualifications
- Computer Literate - perfect knowledge of Microsoft Office: Outlook, Excel, Word and Power Point
- English and Arabic fluency
Training
- Pro Active Customer Service, 03/01/10
- Product Knowledge Training, 05/01/08
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Coffee Specialist
Perfetto Trading LLC (Nespresso)
11.2018 - Current
In charge
Balmain (Paris Group LLC) Store
02.2018 - 10.2018
Retail Senior Sales Assodate
FOREVER21 (Sharaf Group)
11.2011 - 12.2017
GED -
Bur Saeed Secondary
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