Amgad Hapashey
Dubai,UAE
Summary
Experienced operations manager with over 10 years in customer service and business management. Proven track record in improving operational efficiency and customer satisfaction. Seeking to leverage my skills in a dynamic organization.
Overview
17
17
years of professional experience
Work history
Guest Experience Ambassador
Dubai Airports
Dubai, UAE
06.2024 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Greeted and checked-in guests promptly and professionally.
- Managed workflow to continuously exceed quality service goals.
- Offered detailed advice on product and service benefits.
Operation Manager
The Q Business Park
Cairo, Egypt
01.2022 - 01.2024
- Manage staff levels, wages, hours, contract labor to revenues
- Run a safe, injury/accident-free workplace
- Manage relationships with key operations vendors
- Provide inspired leadership for the organization.
Business Centre Manager
Regus / IWG
Cairo, Egypt
04.2015 - 12.2021
- Lead by example creating a strong ethos of customer service throughout the team
- Ensure your customers are invoiced accurately and payments are collected on time
- Ensure that the center is 'show ready' at all times
- Working cohesively with the financial team for Egypt.
Receptionist
City View Hotel
Cairo, Egypt
01.2011 - 03.2015
- Greet and welcome guests as soon as they arrive at the office
- Answer, screen and forward incoming phone calls
- Receive, sort and distribute daily mail/delivered
- Update calendars and schedule meetings
Customer Service Representative
Vodafone
Cairo, Egypt
01.2008 - 12.2010
- Followed scripts when answering common customer questions
- Listened actively to offer accurate information and best solution to their needs
- Offered current, accurate advice on optional solutions for concerns
Education
Bachelor of Arts - Spanish-English
Higher Institute Of Languages
Cairo 09.2006 - 6 2010
Certificate of Front Office Skills Development - Front Office
The American Hotel & Ministry of Tourism
CairoFoundation Course for Human Resources, Recruitment and Selection, Organization Behavior, Compensation and Benefits - undefined
American University of Cairo
CairoSkills
- Customer Service
- Quality Focus
- Operational support
- Contract management
- Productivity improvement specialist
- Communication improvements
- High-pressure environments
- Multi-site operations
Languages
Arabic
Native
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Guest Experience Ambassador
Dubai Airports
06.2024 - Current
Operation Manager
The Q Business Park
01.2022 - 01.2024
Business Centre Manager
Regus / IWG
04.2015 - 12.2021
Receptionist
City View Hotel
01.2011 - 03.2015
Customer Service Representative
Vodafone
01.2008 - 12.2010
Bachelor of Arts - Spanish-English
Higher Institute Of Languages
09.2006 - 6 2010
Certificate of Front Office Skills Development - Front Office
The American Hotel & Ministry of Tourism
Foundation Course for Human Resources, Recruitment and Selection, Organization Behavior, Compensation and Benefits - undefined
American University of Cairo