Amie Sarr
Dubai
Summary
I am a dedicated customer service professional known for maintaining exceptional service standards. With a strong work ethic, adaptability, and enthusiasm, I bring reliable performance and outstanding communication skills, both written and verbal. I excel in teamwork and am eager to further develop my skills and experience to enhance my personal and professional growth.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
HOUSE KEEPING/ ROOM ATTENDANT
EMAAR HOSPITALITY GROUP - ARABIAN RANCHES GOLF CLUB AND HOTEL
Dubai
12.2021 - Current
- Clean and maintain guest rooms and public areas in accordance with established cleanliness and hygiene standards
- Ensure all assigned rooms are cleaned in a timely manner, including making beds, dusting, vacuuming, and replenishing amenities
- Report any maintenance issues, safety hazards, or damaged items to the appropriate departments for prompt resolution
- Uphold high standards of cleanliness and presentation throughout the hotel, contributing to a welcoming environment for guests
- Follow established procedures for handling and storing cleaning products and equipment, ensuring safety and efficiency
TELEPHONE OPERATOR/ CUSTOMER SERVICE,
GTSC – GAMBIA TRANSPORT SERVICE COMPANY
Banjul
2019 - 2021
- Managed incoming calls, directing inquiries to appropriate departments.
- Trained new operators on phone system usage and company protocols.
- Resolved customer complaints promptly, ensuring satisfaction with services.
- Maintained organized records of calls and messages for reference purposes.
- Processed payments from customers over the phone using secure payment methods.
- Followed through with customers until their issue was resolved satisfactorily.
Education
High School certificate of education -
GambiaSkills
- Client and customer services
- Hospitality management
- Communication skills
- Time management
- Relationship building
- Crisis management
- Availability to work flexible hours
- Costume design
- Fashion design
Languages
English
Personal Information
REFERENCE
Will be provided upon request
Certification
Hostess training Completed(Ranches Restaurant)- 6 Months
Timeline
HOUSE KEEPING/ ROOM ATTENDANT
EMAAR HOSPITALITY GROUP - ARABIAN RANCHES GOLF CLUB AND HOTEL
12.2021 - Current
TELEPHONE OPERATOR/ CUSTOMER SERVICE,
GTSC – GAMBIA TRANSPORT SERVICE COMPANY
2019 - 2021