Amin Ahmed
Abu Dhabi
Summary
Results-oriented professional with 15+ years of experience in government relations within the heavy lifting and transportation industry. Proven track record in streamlining operations, improving efficiency, and ensuring compliance with local regulations. Exceptional communication, interpersonal, and problem-solving skills. Adept at navigating legislative processes and engaging stakeholders. Recognized for fostering collaborative team environments and achieving impactful results through adaptive strategies. Skilled in legislative tracking and public affairs with a reliable and flexible approach. Additionally, possess 8+ years of experience in the hospitality industry, primarily focused on front office management and guest relations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Government Relations Manager
Aertssen Machinery Services
09.2024 - Current
- Company Overview: A leading international company specializing in heavy lifting, heavy transport, and Earthmoving solutions
- Monitored legislation, regulations, and policy developments for potential impact on the organization.
- Developed strong working relationships with key decision-makers across all levels of government to advance organizational objectives.
- Advised senior leadership on political trends, emerging issues, and potential risks affecting the organization's goals.
- Organized high-level meetings between organizational leaders and government officials to foster productive dialogue.
- Served as a trusted resource for policymakers seeking information or insight on industry-specific topics.
Government Relations / HR Manager
Aertssen Machinery Services
07.2012 - 09.2024
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensure compliance with all relevant UAE laws and regulations, including labor law, industry standards, and safety protocols.
- Manage government relations, including permit applications, license renewals, and visa processing for employees
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Oversaw all HR operations, including recruitment, onboarding, training, performance evaluation, compensation and benefits, and employee relations.
- Developed and implemented HR policies and procedures aligned with business objectives and UAE labor law
- Led the HR team, providing guidance, mentorship, and performance management
- Partnered with the QHSE department to deliver training and development programs
- Implemented an employee survey and action plan to enhance employee engagement and satisfaction
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Devised hiring and recruitment policies for over 700 employee company.
Staff Housing / Accommodation Manager
Dredging International
12.2009 - 12.2010
- Supervised accommodation administration, ensuring compliance with company policies and procedures
- Conducted regular audits and inspections to maintain high standards of living for employees
- Managed accommodation expenses, including maintenance, utilities, and transportation
- Monitored and addressed employee absenteeism, lateness, and absconding cases
- Oversaw day-to-day operations of 300+ room hotel with staff of 500 employees.
Front Desk Receptionist
InterContinental Al Ain Resort
10.2007 - 11.2009
- Company Overview: Now Danat Resort Al Ain
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high level of customer service.
Guest Service Agent
Marriott Cairo Hotel & Omar Khayyam Casino
05.2006 - 10.2007
Front Office – Shift Leader
Sheraton Sharm Hotel, Resort & Villas
01.2003 - 01.2006
Education
Bachelor of Law - Law
Cairo University
Cairo, Egypt01.2001
Skills
- Compliance Management
- Permit Management
- Licensing Compliance
- Proficient in UAE Labor Laws
- Comprehensive Due Diligence
- Risk Evaluation
- Staffing Solutions & Employee Onboarding
- Visa Application Management
- Experienced with MS Office Tools
- Human Resource Management Software
- Experienced with Microsoft Dynamics 365
Certification
- Fire Safety and Health program applicable for hotels
- Proper Handling of Guest Complaints, Leen SIX SEGMA
- Emergency First Aid and Use of AED with CPR
- Internal auditor course ISO 9001:2015; ISO 14001:2015, OHSAS 18001:2007 Quality, Environmental & Safety Management system.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Government Relations Manager
Aertssen Machinery Services
09.2024 - Current
Government Relations / HR Manager
Aertssen Machinery Services
07.2012 - 09.2024
Staff Housing / Accommodation Manager
Dredging International
12.2009 - 12.2010
Front Desk Receptionist
InterContinental Al Ain Resort
10.2007 - 11.2009
Guest Service Agent
Marriott Cairo Hotel & Omar Khayyam Casino
05.2006 - 10.2007
Front Office – Shift Leader
Sheraton Sharm Hotel, Resort & Villas
01.2003 - 01.2006
Bachelor of Law - Law
Cairo University
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