Amin Azmi

1. Welcoming guests as they arrive at the bar, assisting in finding suitable seating, and providing menus or drink lists.
2. Attending to customer requests for beverages, both alcoholic and non-alcoholic, and ensuring accuracy in order-taking.
3. Providing suggestions and recommendations based on customers' preferences, knowledge of the bar's offerings, and understanding of different types of beverages.
4. Preparing and serving a variety of drinks, including cocktails, beers, wines, and non-alcoholic beverages, ensuring consistency and presentation standards.
5. Having a good understanding of different types of drinks, including ingredients, brewing methods, and serving techniques, to answer customer questions and offer guidance.
6. Maintaining a clean and organized bar area, including the bar counter, tables, glassware, and utensils. Assisting with restocking supplies and inventory management.
7. Checking in with customers to ensure they are satisfied with their drinks and overall experience. Addressing any concerns or complaints promptly and professionally.
8. Working closely with bartenders, barbacks, and other staff members to ensure smooth operations, timely drink preparation, and efficient service.
9. Following all health and safety regulations, including proper handling of glassware, adherence to alcohol serving laws, and maintaining cleanliness and hygiene standards.
10. Actively promoting drink specials, new menu items, or promotions to increase sales and enhance the customer experience.
11. Supporting the bar team during special events, parties, or promotions by providing efficient service, managing crowd flow, and ensuring customer satisfaction.

1. Welcoming guests as they arrive, assisting them in finding suitable seating, and ensuring a smooth flow of guests in the buffet area.
2. Providing information about the buffet menu, highlighting special dishes, and answering any questions guests may have regarding the food options available.
3. Guiding guests through the buffet area, explaining the layout and arrangement of food stations, and providing recommendations based on their preferences.
4. Taking drink orders, delivering beverages to guests' tables, and ensuring timely refills throughout their meal.
5. Clearing used plates, utensils, and glassware from tables promptly, ensuring cleanliness and organization. Resetting tables with clean tableware and napkins for incoming guests.
6. Responding promptly and courteously to guest requests, such as additional cutlery, condiments, or special dietary needs. Accommodating any special requests or modifications to dishes, if possible.
7. Ensuring that food stations are well-stocked, clean, and visually appealing throughout service hours. Refilling food items as needed and liaising with kitchen staff to maintain a continuous supply.
8. Providing information about allergens, ingredients, and preparation methods of dishes to guests with dietary restrictions or food allergies.
9. Regularly monitoring and tidying the buffet area, including wiping down surfaces, replenishing napkins and utensils, and ensuring a clean and inviting dining environment.
10. Actively promoting any special dishes, seasonal offerings, or promotions to guests, enhancing their dining experience and potentially increasing revenue.
11. Following proper food handling and hygiene practices, ensuring food is stored and displayed at appropriate temperatures, and maintaining a clean and safe buffet area.
12. Working closely with kitchen staff to maintain a smooth flow of food service, coordinating timing and availability of dishes, and communicating any guest feedback or specific requests.

1. Answering incoming calls from customers and providing them with accurate and helpful information regarding travel destinations, flights, hotels, car rentals, and other travel-related services.
2. Assisting customers in planning and booking their travel itineraries, including flights, accommodations, transportation, and activities.
3. Providing recommendations and suggestions to customers based on their travel preferences, budget, and needs.
4. Handling customer complaints, resolving issues, and ensuring customer satisfaction.
5. Processing payments, issuing tickets, and sending travel confirmations to customers.
6. Keeping updated with the latest travel trends, airline schedules, hotel availability, and other relevant information.
7. Collaborating with travel suppliers, such as airlines, hotels, and tour operators, to ensure smooth and efficient customer service.
8. Maintaining accurate and detailed records of customer interactions, bookings, and transactions.
9. Upselling additional travel services or amenities to customers to enhance their travel experience.
10. Adhering to company policies and procedures, including privacy and security guidelines.

1. Managing and leading a team of baristas, providing guidance, training, and support to ensure they deliver exceptional customer service and produce high-quality coffee beverages.
2. Setting and maintaining high standards for coffee preparation, ensuring consistency in taste, presentation, and overall quality of beverages served.
3. Monitoring inventory levels of coffee beans, milk, syrups, and other supplies, placing orders as needed, and ensuring proper stock rotation to maintain freshness.
4. Collaborating with baristas to develop and refine coffee recipes, ensuring consistency in taste, and training staff on proper preparation techniques.
5. Overseeing regular cleaning and maintenance of coffee machines, grinders, and other equipment to ensure optimal performance and longevity.
6. Leading by example in providing excellent customer service, handling customer inquiries, resolving complaints, and ensuring a positive and welcoming atmosphere in the coffee shop.
7. Creating work schedules, managing shift rotations, and ensuring adequate staffing levels to meet customer demand while optimizing labor costs.
8. Conducting training sessions for new hires, as well as ongoing training for existing staff to enhance their coffee knowledge, brewing techniques, and customer service skills.
9. Adhering to local health and safety regulations, ensuring proper sanitation and cleanliness standards are maintained in the coffee bar, and training staff on food safety practices.
10. Analyzing sales data, monitoring key performance indicators, and implementing strategies to increase sales, improve efficiency, and enhance customer satisfaction.
11. Building and maintaining relationships with coffee bean suppliers, negotiating contracts, and staying updated on the latest trends and offerings in the coffee industry.
12. Staying informed about emerging coffee trends, new brewing techniques, and specialty coffee offerings, and incorporating them into the coffee shop's menu and operations.