Amina Adili
Dubai,UAE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Store Manager
Alshamsi holdings
Dubai, UAE
10.2022 - Current
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Kept awareness of competitor activity and developed ideas to promote store.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
Store Manager
Louzan Group
Dubai, UAE
11.2020 - 08.2022
- Completed opening and closing procedures each day.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Understood what drives overall business success and prioritised and delivered quality results.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
Store Supervisor
Mohamed Hilal Group
Al Fujairah City, Fujairah
04.2016 - 09.2020
- Oversaw store costs and overheads to achieve efficiencies.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Produced in-store videos and content to support company marketing campaigns.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Resolved complaints to achieve full customer satisfaction.
- Introduced employee incentive programmes, increasing store revenue and improving staff retention.
- Handled staff payroll and holiday requests to support stable store coverage.
- Managed stock levels to maximise sales opportunities.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Handled escalated customer concerns to build retention.
- Trained team to upsell products and navigate POS systems.
- Drove customer retention by analysing feedback and KPI data.
- Embedded product range knowledge across team to drive sales.
Fashion Salesperson
Apparel Group
Dubai, UAE
03.2014 - 03.2016
- Created client mood boards to meet personalised demands of fashion briefs.
- Maintained exceptional product knowledge, presenting item benefits and care advice to boost sales.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Minimised customer queueing through efficient till operation.
- Received stock deliveries, accurately completing paperwork and updating system records.
- Operated cash registers with accuracy and processed cash and card transactions.
- Promoted new stock persuasively to increase high-value sales.
- Processed customer payments and refunds using POS system.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Advised customers on size selections to suit fit and shape requirements.
- Created personal styling wardrobes based on bespoke client specifications.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Master of Laws - Administrative law
Faculty of law and political sciences
Tunisia 10.2008 - 04.2013
Skills
- Exceptional leader
- Customer satisfaction
- Store management
- Retail sales
- Shift checklists
- Flexible schedule
- Customer service
- Merchandise planning
- Outstanding communication skills
- Employee training
- Retail inventory management
- Team-orientated
- Brand positioning
- Relationship management
- Promotional activity analysis
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Store Manager
Alshamsi holdings
10.2022 - Current
Store Manager
Louzan Group
11.2020 - 08.2022
Store Supervisor
Mohamed Hilal Group
04.2016 - 09.2020
Fashion Salesperson
Apparel Group
03.2014 - 03.2016
Master of Laws - Administrative law
Faculty of law and political sciences
10.2008 - 04.2013
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