AMINA BENKHADRA
MANAGMENT-INFORMATION TECHNOLOGY
SHARJAH,UAE
Summary
I am a results-driven professional with over 12 years of experience in the UAE, specializing in customer service, management, and healthcare operations. With a background in Information Technology, I bring a strong understanding of digital tools and systems to enhance efficiency and workflow. I have extensive experience in managing teams, overseeing daily clinic operations, handling resource planning, and driving sales performance. My combined expertise in technology, management, and patient service allows me to lead healthcare teams effectively and contribute to business growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
CLINIC MANAGER
TAJMEEL MEDICAL CENTER
SHARJAH, UAE
08.2022 - Current
- Successfully manage end-to-end operations of a high-volume, multi-specialty clinic comprising six departments: Laser, Facial Aesthetics, Dermatology, Plastic Surgery, Cosmetics, and Dental.
- Lead a diverse team of healthcare professionals, including doctors, nurses, technicians, and administrative staff, ensuring seamless coordination and high-quality patient care.
- Oversee daily administrative functions, budgeting, procurement, HR coordination, and compliance with healthcare regulations and standards.
- Implement and monitor clinical workflows to improve patient experience, reduce wait times, and enhance service delivery across all departments.
- Develop and execute business strategies that contribute to clinic growth, patient retention, and revenue generation.
- Coordinate with medical suppliers, external partners, and regulatory bodies to maintain service excellence and operational efficiency.
- Handle patient feedback and concerns with a strong focus on service recovery and satisfaction.
OPERATION MANAGER
DERMAZONE COSMETIC AND LASER CENTER
SHARJAH-AJMAN-ALDHAID, UAE
06.2019 - 06.2022
- Directed day-to-day operations across three high-performing cosmetic and laser clinic branches, ensuring consistency, efficiency, and high-quality patient experiences.
- Supervised multidisciplinary teams, including clinic managers, administrative staff, and medical professionals, to maintain smooth operations and align with company standards.
- Implemented standardized procedures across all branches to streamline workflows, reduce costs, and improve service delivery.
- Oversaw appointment systems, staff scheduling, supply chain management, and equipment maintenance to ensure optimal clinic functionality.
- Monitored financial performance across all branches, managed budgets, controlled operational costs, and identified areas for revenue growth.
- Developed and enforced compliance with health and safety standards, regulatory requirements, and internal policies across locations.
- Led recruitment, training, and professional development programs to maintain a high-performing and customer-focused team.
- Collaborated with marketing and sales departments to drive client acquisition campaigns, seasonal promotions, and loyalty programs.
- Reported directly to senior leadership with performance metrics, operational insights, and improvement strategies.
- Collaborated with marketing and sales departments to drive client acquisition campaigns, seasonal promotions, and loyalty programs.
- Reported directly to senior leadership with performance metrics, operational insights, and improvement strategies.
CLINIC MANAGER
DERMAZONE COSMETIC AND LASER CENTER
SHARJAH -ALDHAID, UAE
01.2019 - 06.2022
- Directed daily operations of a cosmetic and laser clinic, ensuring seamless service delivery and a high standard of patient care.
Led and supervised a team of dermatologists, laser technicians, aestheticians, and administrative staff to maintain a professional and efficient work environment.
Oversaw appointment scheduling, patient consultations, and treatment coordination to optimize workflow and minimize wait times.
Managed procurement and inventory of medical-grade skincare products, laser equipment, and clinical supplies.
Ensured compliance with local health regulations, safety protocols, and hygiene standards across all clinic operations.
Handled budgeting, cost control, and financial reporting to support business performance and profitability.
Resolved patient concerns with professionalism and discretion, maintaining high satisfaction and repeat client rates.
Coordinated marketing campaigns and promotional events in collaboration with the sales team to attract new clients and increase brand visibility. Trained new staff on clinic procedures, client service standards, and product knowledge.
CLINIC SUPERVISOR
SCOTTISH DENTAL CENTER
SHARJAH, UAE
07.2015 - 07.2017
- Supervised daily operations of a busy dental clinic, ensuring smooth patient flow, efficient appointment scheduling, and adherence to clinical protocols.
Managed a multidisciplinary team of dentists, dental assistants, receptionists, and support staff, fostering a collaborative and professional environment.
Monitored and maintained high standards of patient care, addressing concerns promptly and ensuring customer satisfaction.
Oversaw inventory and procurement of dental supplies and equipment, maintaining optimal stock levels and minimizing waste.
Handled administrative duties including staff rosters, payroll coordination, and compliance with health and safety regulations.
Implemented and improved clinic policies to enhance operational efficiency and patient service delivery.
Coordinated with insurance companies and handled patient billing to ensure timely and accurate processing.
Trained and mentored new staff, promoting continuous professional development within the team.
SCOTTISH DENTAL CENTER
CUSTOMER SERVICE /INSURANCE COORDINATOR
DUABI, UAE
05.2014 - 07.2015
- Dealing with the insurance companies, getting reports Approvals and
Insurance Auditing - Handle hospital billings, process cash and credit card payments.
• answering all calls, screen and directing to concerned person.
take and relay messages
• provide information to patient inquiries
• Greet and direct patient(s) or visitor(s) to correct destination
• monitor visitor access and maintain security awareness
• provide general administrative and clerical support
• schedule appointments
• To register patients according to clinic protocol.
• To explain the clinic policies to patients while receiving and delivering
messages.
• To organize and maintain forms and office stationery required for front-desk
activities.
• Keeping track of clinic supplies and assuring that there is enough materials
for the treatment rooms
• To handle any form of emergency, effectively and efficiently.
• To keep the reception area ready for each working day, open the clinic at the
specific time, and have all front-desk activities operational at the start of the business hours.
Education
Bachelor of Technology - INFORMATION AND COMMUNICATION TECHNOLOGY
BULACAN STATE UNIVERSITY
PHILIPPINES, BULACAN 06.2008 - 04.2014
Skills
- Ethical understanding
- Strategic thinking
- Staff management
- Outpatient services coordination
- Department scheduling
- Excel spreadsheet mastery
- Customer relationship management
- Leadership development
- Customer service software
- Staff training
- Direct sales
- Sales reporting
- Operations coordination
Languages
Arabic
Native
English
Native
FILIPINO
Native
Timeline
CLINIC MANAGER
TAJMEEL MEDICAL CENTER
08.2022 - Current
OPERATION MANAGER
DERMAZONE COSMETIC AND LASER CENTER
06.2019 - 06.2022
CLINIC MANAGER
DERMAZONE COSMETIC AND LASER CENTER
01.2019 - 06.2022
CLINIC SUPERVISOR
SCOTTISH DENTAL CENTER
07.2015 - 07.2017
SCOTTISH DENTAL CENTER
CUSTOMER SERVICE /INSURANCE COORDINATOR
05.2014 - 07.2015
Bachelor of Technology - INFORMATION AND COMMUNICATION TECHNOLOGY
BULACAN STATE UNIVERSITY
06.2008 - 04.2014
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