AMINA BENZIAT
Abu Dhabi
Summary
Strategic Senior Patient Access & Dermatology and Plastic Surgery Coordinator with strengths in clinic operations and patient management. Oversees front-desk functions, enhancing patient flow and satisfaction while ensuring compliance with health policies. Leads initiatives to improve patient experiences, effectively resolving concerns and optimising appointment scheduling.
Overview
12
12
years of professional experience
Work History
Senior Patient Access & Dermatology and Plastic Surgery Coordinator
Danat Al Emarat Hospital
01.2022 - Current
- Coordinated schedules for dermatology and plastic surgery clinics to streamline patient care.
- Managed patient flow, appointments, and VIP handling to optimise clinic efficiency.
- Enhanced patient experience by effectively resolving concerns and improving service delivery.
- Oversaw front-desk and patient access operations, ensuring seamless patient interactions.
- Ensure compliance with DOH policies and hospital standards.
Patient Executive Services / Pediatric Clinic Coordinator
Burjeel Medical City
09.2020 - 12.2021
- Collaborated with doctors and nurses to streamline workflow and enhance patient care.
- Ensured high-quality patient service and satisfaction.
- Oversaw daily operations and scheduling for pediatric clinic, ensuring seamless patient flow.
- Resolved patient complaints and ensured accuracy of documentation for compliance and quality assurance.
Guest Relations Officer
Marriott Downtown Abu Dhabi
01.2019 - 01.2020
- Enhanced VIP guest experience through personalised service delivery.
- Coordinated communication between departments to support seamless operations.
- Greeted guests warmly upon arrival, providing a personalised check-in experience to promote satisfaction.
- Led VIP guest tours, showcasing hotel facilities and services to encourage upgrades and repeat visits.
- Participated in weekly management meetings to discuss guest relations strategies and operational challenges.
CID Coordinator & Hostess
Marriott Downtown Abu Dhabi
Abu dhabi
01.2017 - 01.2019
- Managed daily guest data entry using Abu Dhabi Police CID system in compliance with local regulations
- Ensured accurate and timely submission of guest information and reports to authorities
- Maintained confidentiality and integrity of sensitive guest data
- Coordinated with front office and security teams to ensure smooth reporting operations
- Monitored and updated guest records on a daily basis to meet legal requirements
Receptionist
Ministry of Industry, Trade and Digital Economy
Rabat , Morocoo
12.2013 - 12.2016
- Managed reception services for Minister’s office, ensuring seamless hospitality for VIP and VVIP guests.
- Welcomed and escorted high-profile government officials and international delegates, coordinating meetings and supporting administrative operations within Cabinet.
- Coordinated meetings and supported administrative operations within the Cabinet.
Education
Certificate of Higher Education - Diploma in HR Administration
Office of Vocational Training and Employment Promo
Morocco01-2013
Diploma of Higher Education - Specialized Technician Diploma in Executive Secretary
Office of Vocational Training and Employment Promo
Morocco 01-2012
High School - Humanities and Literature
Salah Al Eddin Al Ayoubi High School
Morocco 01-2010
Skills
- Patient Access
- Clinic Coordination
- Insurance verification
- VIP Handling
- Administrative Support
- Microsoft Office
- Problem Solving
- Teamwork
- Communication
Additional Information
Member – We Are All Police, Abu Dhabi, UAE since 2017
Volunteer – Road Safety (Al Salama Al Toroqiya), Rabat, Morocco
Team Leader – VIP Events Coordination, Morocco
Timeline
Senior Patient Access & Dermatology and Plastic Surgery Coordinator
Danat Al Emarat Hospital
01.2022 - Current
Patient Executive Services / Pediatric Clinic Coordinator
Burjeel Medical City
09.2020 - 12.2021
Guest Relations Officer
Marriott Downtown Abu Dhabi
01.2019 - 01.2020
CID Coordinator & Hostess
Marriott Downtown Abu Dhabi
01.2017 - 01.2019
Receptionist
Ministry of Industry, Trade and Digital Economy
12.2013 - 12.2016
Certificate of Higher Education - Diploma in HR Administration
Office of Vocational Training and Employment Promo
Diploma of Higher Education - Specialized Technician Diploma in Executive Secretary
Office of Vocational Training and Employment Promo
High School - Humanities and Literature
Salah Al Eddin Al Ayoubi High School