AMINA Messaoui
Abu D,UAE
Summary
Highly skilled professional with 6 years of experience in sales and customer service , adept at creating engaging product displays to drive sales. Experienced with POS systems, cash handling, technological systems, CRM, and the Microsoft Office suite. Fluent in several languages and proficient in upselling, cross-selling, and consultative selling. Demonstrates the ability to maintain composure and professionalism in high-pressure situations while effectively multitasking and managing time.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Sales assistant
Zara, Yas Mall
Abu Dhabi, UAE
06.2024 - Current
- Applied up-selling and cross-selling techniques to increase sales revenue.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business and maintain loyalty.
- Monitored display stock levels, replenishing, faced-up shelves and recorded out-of-stock items to fulfil customer demand and to keep a well-stocked sales floor.
- Maintained knowledge of products and features to provide recommendations to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Sales assistant
Stradivarius
Dubai, UAE
09.2023 - 05.2024
- Designed and maintained visually appealing product displays to attract customers and enhance shopping experience.
- Provided personalized customer service, offering product advice and ensuring customer satisfaction.
- Managed cash register and processed various payment methods, ensuring accurate transactions.
- Assisted in inventory management, stock organization, and maintaining product availability.
- Collaborated with the team to execute promotional activities and store events, boosting sales and customer engagement.
- Applied consultative sales techniques by actively listening to customer needs, recommending suitable products, and upselling complementary items to maximize sales.
Sales assistant
Stradivarius, Park Mall
Setif, Algeria
01.2019 - 07.2023
- Delivered excellent customer service and styling advice.
- Boosted sales through upselling and product knowledge.
- Maintained store organization and visual displays.
- Processed transactions and handled customer inquiries efficiently.
- Worked with the team to achieve sales goals and ensure customer satisfaction.
Education
Master Degree - English Applied Linguistics and Didactics
Mohamed Lamine Debaghine University
Skills
- Excellent interpersonal and customer service skills
- Creating engaging product displays to drive sales
- Experienced with POS systems, cash handling, technological systems, CRM, and Microsoft office suite
- Fluency in several languages
- Upselling, cross-selling, and consultative selling
- Ability to maintain composure and professionalism in high-pressure situations
- Multitasking and Time Management
Languages
Arabic
Native
English
Fluent
French
Fluent
Spanish
Intermediate
Certification
- Cisco Networking Academy; Introduction to IoT.
- INCG Business School; Spanish as a Foreign Language.
- Udemy; Mastering Spanish From Beginner to Advanced.
- Saylor Acaedmy; Advanced Level of English.
Personal Information
Timeline
Sales assistant
Zara, Yas Mall
06.2024 - Current
Sales assistant
Stradivarius
09.2023 - 05.2024
Sales assistant
Stradivarius, Park Mall
01.2019 - 07.2023
Master Degree - English Applied Linguistics and Didactics
Mohamed Lamine Debaghine University
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