AMINA MUSABAH AL SHIBLI

Attain a high level of professionalism within my career. To be recognized as an individual who aspires to build and give substance to my work. To be a team player that will always work to the betterment of my team and organization. To always maintain thirst and desire to learn and better my capabilities.

• Take ownership of work without waiting for it to be assigned and providing a satisfactory service to stakeholders involves proactive engagement, initiative, and a commitment to excellence.
• Ensure all Credit Applications /Memorandums (MEMO’s) proposals are checked correctly with an omission error rate of no more than 5% as per the error log.
• Prepared documentation and supporting materials (security documents) in accordance with approvals, ensuring accuracy and attention to detail.
• Ensure all client executed documents are perfected correctly as per the relevant procedures and against the applicable relevant constitutional documents with an error/omission rate as per the error log.
• Ensure all tasks such as checking of Credit Applications/ Memorandums (MEMO’s), preparation of Documents, Management Information System (MIS) reporting, etc. are delivered within the timelines as stipulated in the service level agreements (SLA's).
• Ensure all relevant checklists, lodgment sheets, trackers, folders; Management Information System (MIS) reporting etc. are updated/ executed correctly on the same day/ as per agreed timelines.
• Own, attend, support and timely deliver all and any initiatives assigned by the Manager/ Peers in relation to work, training, mentorship etc. Evidence the same through feedback from Managers/ Peers before the appraisal period
• Created a customer centric environment whereby all staff took accountability and responsibility for the service they provided to customers proactively.
• Reactivated some key accounts, utilizing persuasion/mediation and up selling skills.
• Through proactive planning, effective communication and recognition saw a notable increase in morale in all staff within all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
• Proactively researched various channels of modifying the system applications.

• Hobbies: Browsing the internet, Reading
• Date of birth: 12/22/84
• Nationality: Omani
• Marital status: Single

• Issuance of Facility Agreement letters, including new agreements, renewals, amendment/ extension/ other communication to Clients.
• Perfection of Facility & Collateral & Security docs in line with regulation and ABK policies.
• Authorize Credit limits in Finacle and Treasury Systems and ensure accuracy at all times.
• No major/high risk audit observation and closure of any pending audit observation.
• Issuance of various reports – Tickler, IFRS9, valuation updates, etc. and shared on an agreed frequency.
• Checking and registering receipt of all Credit Application/ Memorandums from Corporate Banking Units and review the same as per the Credit Application Risk Checklist / Authority Matrix and effectively liaising with RMs/ARMs.
• Keep a track of all Credit Application/ Memorandums sent to the Head Office for approval, follow up on such approvals and keep a record once they are approved.
• Prepare all Facility Documentation/ Security Documentation/ Secondary Market Sell Downs/ Commitment Letter poet approval of the credit application/ MEMOs.
• Ensure all approvals/ exceptions/ waivers fall within the Authority Delegation Manual).
• First Hand verification of all Facility Domination/ Security Documentation/ Syndications/ Secondary Market Sell received from the client/ Agent Banks after execution and ensuring that same are in order. Advice RM’s on deficiencies/ discrepancies in the documentation.
• Organize all documents in order once the deficiencies are resolved for release.
• Preparing Lodgment of all Facility and Security documents.
• Prepare forms of pledge/ un-pledge for shares w DFM/ ADX for various clients having shares as collaterals.
• Prepare all mortgage documents of properties/ vehicles and liaise with legal.
• Prepare for all necessary requirements/ copies of the documents and approvals to efficiently meet the Audit requirements from time to time.
• Maintaining and updating accurately the various reports for UAE Branches as follows:
• Mortgage Expiry Report.
• Real Estate Valuations Report.
• Share Monitoring Report.
• Guarantee Expiry Report.
• Insurance Expiry Report.
• Documentation pending report (With Client/ With Credit admin.)
• Collateral Coverage Report.
• Safe Custody Report on security documents.
• List of Memos Report.
• Checking of temporary extension prepared by UAE branches.
• Discounting of PDCs, Checking each PDC drawers from the Black list Sites, approved terms of discounting, updating of PDC Monitoring report for each drawer and signing off on the same at each discounting.
• Assisting in translation of any Arabic documents to English.
• Back-up for second officer in all roles and responsibilities during leave.
• Providing friendly, fast and accurate service for internal and external customers.
• Handling of telephone queries regarding various PFS products and premier customers.
• Assisting customer in completing the documents for personal banking products.
• All Branch Transaction (Account opening, internet banking, etc.).
• Assist the customer in completing TT/DD/COC applications.
• Issuance of bank certificates.
• Issuance of cheque book.
• Following up all cases.
• Provide feedback on improvement to products and processes.