AMINAH NAMUGGA
Dubai,United Arab Emirates
Summary
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Overview
16
16
years of professional experience
Work history
Sales Associate
Alshaya Group LLC ( VICTORIA’S SECRET )
Dubai, UAE
2014.10 - 2026.02
- Building lasting relationships with clients through customer service interactions.
- Collecting and processing payments.
- Greeting customers as they enter the shop a big smile.
- Sharing features and benefits of our products.
- Utilizing various sales techniques to develop relationships with customers and drive sales.
- Builing rapport with new and existing customers to boost client retention.
- Using consultative sales approach to understand and meet customer needs.
- Consistently exceeding service metrics through top-quality customer care.
- Coordinating with the merchandising team to set up attractive displays and seasonal promotions.
- Implementing promotional campaigns effectively, driving sales and engaging customers.
- Thanking every customers for their purchase as they exit the shop.
- Asking life style and preference questions to understand their needs.
Sales Associate
Katumwa Sports Center
Kampala, Uganda
2010.02 - 2014.04
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Completed assigned tasks quickly and accurately, using strong time management and task prioritization.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
- Prioritized completing tasks and coordinated high-volume workload to meet business needs.
- Volunteered for additional tasks and projects, demonstrating initiative and a commitment to going extra mile.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Contributed to sales targets through active promotion of products.
- Advised customers on product selection based on their needs.
Education
Bachelor's degree - Business and information management
Makerere university
Kampala Skills
- Teamwork and collaboration
- Customer service
- Customer relations
- Problem solving strength
- Self-motivated
- Sales expertise
- Face-to-face selling
- Interpersonal communication skills
- Target-driven
- Product knowledge
Languages
4,B2
Languages
English
Timeline
Sales Associate
Alshaya Group LLC ( VICTORIA’S SECRET )
2014.10 - 2026.02
Sales Associate
Katumwa Sports Center
2010.02 - 2014.04
Bachelor's degree - Business and information management
Makerere university