Amine ZELLAGUI
Dubai
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
Work History
Sales-associate
OBELI
Dubai, United Arab Emirates
01.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Stick House
Dubai, United Arab Emirates
05.2021 - 01.2023
- Serving customers by helping them select products.
- Driving sales through the engagement of customers, suggesting selling, and sharing product knowledge.
- Greeting and receiving customers in a welcoming manner.
- Responding to customers’ questions.
- Providing outstanding customer service.
- Processing payments by totaling purchases, cash, and store or other credit and debit cards.
- Alerting management of potential security issues.
- Assisting with inventory, including receiving and stocking merchandise.
- Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Sales Consultant
Djezzy Telecom
Algeria
05.2017 - 05.2019
- · Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- · Responding promptly to customer inquiries.
- · New Acquisitions for Mobile, and Digital Services in respective zones.
- · Keeping records of customer interactions, transactions, comments, and complaints.
- Meeting regular sales targets by count and revenue.
- Identify and target for Djezzy solutions, including data, and connectivity services.
- Creating and presenting tailored telecom solutions proposals to potential clients, highlighting the value and benefits of Djezzy services.
- Meeting and exceeding sales targets through effective negotiation and closing strategies.
- Staying updated on industry trends, competitor activities, and market demands to inform sales strategies.
- Collaborating with internal teams, including customer support, to ensure seamless service delivery.
- Providing regular reports on sales performance, market trends, and customer feedback
Education
High School Diploma -
Rabah Khadrouch
Grarem Gouga - Wilaya MilaSkills
- Inventory Control
- Product Sales
- Client Account Management
- Customer Service
- Cash Handling Accuracy
- Stocking and Receiving
- Dining Area Maintenance
- Excellent People Skills
- Sales Goals Attainment
- Sales Expertise
- Reliable and Punctual
- POS System Operation
Languages
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Sales-associate
OBELI
01.2023 - Current
Sales Associate
Stick House
05.2021 - 01.2023
Sales Consultant
Djezzy Telecom
05.2017 - 05.2019
High School Diploma -
Rabah Khadrouch