Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Software
Work Preference
Interests
Websites
Timeline
Generic
AMIR WAQAS

AMIR WAQAS

Dubai,UAE

Summary

Customer service professional with 8 years of experience, known for exceptional attention to detail and active listening skills. Proven track record of enhancing customer satisfaction through effective problem-solving and empathy. Recognized for numerous achievements in driving customer loyalty and improving service processes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service

Transguard Group LLC
04.2018 - Current
  • Responsible for achieving customer satisfaction mannerly.
  • Natural Ability to provide excellent Service.
  • With a laser focus on attention to detail and a keen ability to actively listen, ensure no stone is left unturned.
  • Improving customer experience and bilingual customer support.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 95%.
  • Developed customer service abilities through assisting visitors and handling inquiries.

Teller

Al Mustafa Poultry Services
08.2017 - 04.2018
  • Manages daily cash transactions (withdrawals, deposits, cheque encashment), balances transactions, and demand drafts
  • Processes foreign currency sales/purchases, operates accounting software, records invoices, updates cashbook, and accounting books
  • Handles stock management (LIFO & FIFO) and performs additional tasks as assigned by the immediate officer.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Key Punch Operator/Human Resources

Sadaqat Textile Miles Global Manufacture & Exporter (Pvt) Ltd Pakistan
02.2015 - 09.2016
  • Enters time and attendance, prepares records for new joiners, and manages employee codes, ID cards, overtimes, and KPI reports
  • Prepares salary certificates, transfers, experience letters, and temporary slips for contractors and new joiners
  • Manages biometric attendance corrections, records leave types, maintains new joiner records, and provides absence documentation when requested.
  • Ensured confidentiality of sensitive information by following company guidelines and procedures for handling private data.

Education

Bachelor of Commerce (B.Com) - Commerce

Bahauddin Zakariya University
Multan, Punjab, Pakistan
2016

Skills

  • Communication Technical Confidence Leadership Problem-solving Patience Empathy
  • STRENGTHS
  • Perseverance
  • Is what drives to be better and approach every task with the appropriate dose of patience and dedication
  • Versatility
  • Gives the enjoyment to learn new technologies, paradigms and concepts to improve arsenal of knowledge for tackling everyday problems in a new way
  • Administrative Support

Accomplishments

  • Computer Operator & Office Assistant
  • Govt
  • Vocational Training Council Tevta, Pakistan

Certification

Computer Operator & Office Assistant

Govt. Vocational Training Council Tevta Pakistan

Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Punjabi
Bilingual or Proficient (C2)

Software

Microsoft 365

Oracle

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company Retreats

Interests

Freelancing

Forex Trading

Crypto Trading

Timeline

Customer Service

Transguard Group LLC
04.2018 - Current

Teller

Al Mustafa Poultry Services
08.2017 - 04.2018

Key Punch Operator/Human Resources

Sadaqat Textile Miles Global Manufacture & Exporter (Pvt) Ltd Pakistan
02.2015 - 09.2016

Bachelor of Commerce (B.Com) - Commerce

Bahauddin Zakariya University

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AMIR WAQAS