AMIR WAQAS
Dubai,UAE
Summary
Customer service professional with 8 years of experience, known for exceptional attention to detail and active listening skills. Proven track record of enhancing customer satisfaction through effective problem-solving and empathy. Recognized for numerous achievements in driving customer loyalty and improving service processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Transguard Group LLC
04.2018 - Current
- Responsible for achieving customer satisfaction mannerly.
- Natural Ability to provide excellent Service.
- With a laser focus on attention to detail and a keen ability to actively listen, ensure no stone is left unturned.
- Improving customer experience and bilingual customer support.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 95%.
- Developed customer service abilities through assisting visitors and handling inquiries.
Teller
Al Mustafa Poultry Services
08.2017 - 04.2018
- Manages daily cash transactions (withdrawals, deposits, cheque encashment), balances transactions, and demand drafts
- Processes foreign currency sales/purchases, operates accounting software, records invoices, updates cashbook, and accounting books
- Handles stock management (LIFO & FIFO) and performs additional tasks as assigned by the immediate officer.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Key Punch Operator/Human Resources
Sadaqat Textile Miles Global Manufacture & Exporter (Pvt) Ltd Pakistan
02.2015 - 09.2016
- Enters time and attendance, prepares records for new joiners, and manages employee codes, ID cards, overtimes, and KPI reports
- Prepares salary certificates, transfers, experience letters, and temporary slips for contractors and new joiners
- Manages biometric attendance corrections, records leave types, maintains new joiner records, and provides absence documentation when requested.
- Ensured confidentiality of sensitive information by following company guidelines and procedures for handling private data.
Education
Bachelor of Commerce (B.Com) - Commerce
Bahauddin Zakariya University
Multan, Punjab, Pakistan2016
Skills
- Communication Technical Confidence Leadership Problem-solving Patience Empathy
- STRENGTHS
- Perseverance
- Is what drives to be better and approach every task with the appropriate dose of patience and dedication
- Versatility
- Gives the enjoyment to learn new technologies, paradigms and concepts to improve arsenal of knowledge for tackling everyday problems in a new way
- Administrative Support
Accomplishments
- Computer Operator & Office Assistant
- Govt
- Vocational Training Council Tevta, Pakistan
Certification
Computer Operator & Office Assistant
Govt. Vocational Training Council Tevta Pakistan
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Punjabi
Bilingual or Proficient (C2)
Software
Microsoft 365
Oracle
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsInterests
Freelancing
Forex Trading
Crypto Trading
Timeline
Customer Service
Transguard Group LLC
04.2018 - Current
Teller
Al Mustafa Poultry Services
08.2017 - 04.2018
Key Punch Operator/Human Resources
Sadaqat Textile Miles Global Manufacture & Exporter (Pvt) Ltd Pakistan
02.2015 - 09.2016
Bachelor of Commerce (B.Com) - Commerce
Bahauddin Zakariya University
Computer Operator & Office Assistant
Govt. Vocational Training Council Tevta Pakistan
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