Amir Abouhassoun
Dubai,DU
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Floor Manager
Alabbar Group (GIA-angelina)
01.2023 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
Supervisor
Em Sherif Resturant
01.2019 - 01.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Lancaster Plaza 5 Star Hotel
01.2014 - 01.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Associate of Science - Electrician,
Almamoun
Syria01.2020
Associate of Science - Hotel Management
Cis
Lebanon01.2013
Skills
- Department Management
- Stock Management
- Customer Relations
- Employee Development
- Employee Management
- Operations Management
- Conflict Resolution
- Sales Development
- POS Systems
- Employee Scheduling
- Team Training and Development
- Scheduling and planning
- Time management
- Employee relations
- Team building
- Delegation skills
- Customer service
- Staff training
- Cost Control
- Staff Management
- Schedule Management
- Managing Operations and Efficiency
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Floor Manager
Alabbar Group (GIA-angelina)
01.2023 - Current
Supervisor
Em Sherif Resturant
01.2019 - 01.2022
Supervisor
Lancaster Plaza 5 Star Hotel
01.2014 - 01.2016
Associate of Science - Electrician,
Almamoun
Associate of Science - Hotel Management
Cis
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