Amir Abou hassoun
Dubai,jvc
Summary
Personable and driven individual with strong background in customer service and team leadership. Possesses excellent communication and problem-solving skills, ensuring smooth and efficient restaurant operations. Committed to enhancing guest experiences and driving team performance in manger role.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work history
Restaurant supervisor
Alabbar enterprises
Dubai, UAE
08.2023 - Current
- Oversaw scheduling of employees' shifts without conflict or overstaffing issues.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured smooth operation by effectively managing all front of house staff.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Established effective communication channels between front and back of house teams for smoother operation.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Trained new staff members, leading to improved service standards.
- Managed inventory to avoid shortages and reduce waste.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Attended regular training to obtain and update food safety certificates.
- Boosted sales through targeted product training and upselling strategy.
Team leader
em sherif cafe
UAE, Abu Dhabi
01.2022 - Current
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Attended regular training to obtain and update food safety certificates.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
Assistant Restaurant Manager
tabblyet massad
Lebanon, Beirut
06.2016 - 08.2019
- Ensured high performance standards through regular staff training.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Reduced labour costs by 60% while maintaining excellent service and profit levels.
- Optimised customer experience by implementing exemplary service standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Reduced labour costs by 40% while maintaining excellent service and profit levels.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
Supervisor
Lacaster plaza 5 star hotel
Lebanon, Beirut
01.2014 - 04.2016
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
- Set and managed operational schedules with proper coverage to meet customer service demands.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Cashier
Set al Hosen
Lebanon, Beirut
08.2012 - 10.2013
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Displayed and restocked merchandise by following brand guidelines.
- Performed accurate cash counts at store opening and closing.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Prepared and submitted end-of-shift reports using omigaµs.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Completed opening and closing procedures each day.
- Mentored new team members on customer service and POS operation.
Food Server
Grand caffe
Lebanon, Beirut
06.2010 - 07.2012
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Reset tables with spotless service ware within quick turnaround time to maximise seating capacity.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Average Institute - Hotel management
CIS
03.2012 - 03.2014
Some College (No Degree) - Accounting Information System
Lebanies International Universty
03.2011 - 03.2012
Diploma of Higher Education - Electronics
Mamoun International Center
04.2020 - 08.2020
certificate NO:TSIQS-PIC-A-75037 - person in charge- advanced
TSI
Dubai 02.2025 - 02.2030
Skills
- Operations management
- Customer rapport
- Office 365 proficient
- POS operation
- Business analysis
- Target-driven
- Business planning
- Customer service
- Issue resolution
- Team supervision
- Employee management
- Staff training
- Customer relations
- Training and development planning
- Store opening and closing management
- Sales strategy execution
- Staff management
- Budget and finance management
- Staff activity management
Custom
Personal Information
Timeline
certificate NO:TSIQS-PIC-A-75037 - person in charge- advanced
TSI
02.2025 - 02.2030
Restaurant supervisor
Alabbar enterprises
08.2023 - Current
Team leader
em sherif cafe
01.2022 - Current
Diploma of Higher Education - Electronics
Mamoun International Center
04.2020 - 08.2020
Assistant Restaurant Manager
tabblyet massad
06.2016 - 08.2019
Supervisor
Lacaster plaza 5 star hotel
01.2014 - 04.2016
Cashier
Set al Hosen
08.2012 - 10.2013
Average Institute - Hotel management
CIS
03.2012 - 03.2014
Some College (No Degree) - Accounting Information System
Lebanies International Universty
03.2011 - 03.2012
Food Server
Grand caffe
06.2010 - 07.2012
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