Amir Ben Othman
Doha,Qatar
Summary
Dynamic and results-driven professional with expertise in retail operations management, sales and revenue growth strategies, and customer relationship management. Demonstrates exceptional leadership through talent development, staff motivation, and performance evaluation, fostering high-performing teams. Skilled in business analytics, problem solving, and decision making to drive operational excellence and achieve organizational goals. Adept at inspiring mentorship and implementing effective coaching styles to cultivate a collaborative work environment. Committed to leveraging strategic insights to optimize processes and deliver sustained success.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work history
Team Manager
Loro Piana
Doha, Qatar
04.2024 - 09.2025
- Lead and manage a dynamic retail team, ensuring seamless daily operations, exceptional customer service, and achievement of sales targets. Develop and implement strategies to enhance client experience and drive sustainable revenue growth in alignment with Loro Piana's luxury standards. Oversee staff training, performance management, and career development to foster a culture of excellence and high performance. Collaborate with regional management to execute brand initiatives, optimize store performance, and maintain inventory accuracy.
Team Manager
Gucci
Doha
10.2022 - 03.2024
- Managed a team of 16 employees, overseeing daily operations, sales, and customer service in a luxury retail environment. Developed and implemented effective sales strategies, resulting in consistent revenue growth and exceeding monthly targets by an average of 20%. Trained, mentored, and motivated team members, fostering a high-performance culture and ensuring exceptional customer service. Implemented staff development programs, including product knowledge training and sales techniques, resulting in improved customer service and increased sales conversion rates. Maintained accurate inventory levels, conducted regular stock audits, and implemented inventory control measures to minimize stock loss and maximize profitability. Collaborated with the marketing team to execute promotional campaign and initiatives, elevating brand visibility and customer engagement.
Department manager
Christian Dior
Doha, Qatar
07.2019 - 10.2022
- Overseeing sales, customer service, visual merchandising, and staff supervision. Collaborated with the Store Manager to develop and implement effective sales strategies, resulting in a 15% increase in monthly revenue. Managed and trained a team of 12 employees, providing guidance and support to ensure exceptional customer service and sales performance. Assisted in visual merchandising activities, ensuring the department maintained a luxurious and enticing shopping environment. Monitored inventory levels, placed orders with suppliers, and managed stock replenishment to meet customer demand and minimize stock outs.
Retail Supervisor
Galeries Lafayette
Doha
01.2019 - 07.2019
- Managed daily store operations, including sales, customer service, inventory management, and employee supervision. Led a team of 7 employees, fostering a positive and productive work environment, resulting in improved customer satisfaction and sales performance. Collaborated with the store management team to implement sales strategies and promotional activities to drive revenue growth. Conducted employee training sessions, providing product knowledge and sales techniques to enhance customer service and sales skills. Monitored and managed inventory levels, ensuring availability of products and minimizing stock discrepancies.
Senior Sales Associate
Burberry
Doha
11.2016 - 12.2018
- Utilized in-depth knowledge of Burberry products to offer personalized recommendations and styling advice to customers. Built and maintained strong customer relationships, ensuring a high level of customer satisfaction. Maximized sales opportunities by proactively upselling, cross-selling, and suggesting additional products or accessories. Stayed up-to-date with current fashion trends, product knowledge, and collection launches to effectively assist customers. Maintained the visual standards of the store by ensuring products were displayed attractively and in line with Burberry's visual merchandising guidelines. Fostered a positive and collaborative work environment. Engaged in clienteling activities, including follow-up calls, emails, and personalized communications to nurture customer relationships.
Sales Executive
Bloomingdale's
Dubai
- Provided excellent customer service by understanding and meeting customer needs. Actively promoted sales and promotions to maximize revenue generation. Achieved and exceeded personal and team sales targets. Developed a comprehensive understanding of Bloomingdale's product offerings, including brands, features, and benefits.
Education
Diploma of Higher Education - Physics Science
University Tunis Manar
Bachelor of Science - undefined
7 NOV High School
Skills
- Adept multitasker
- Inspiring mentor
- Customer relationship management
- Staff performance evaluation
- Coaching styles
- Leadership
- Retail Operations Management
- Sales and Revenue Growth Strategies
- Problem Solving and Decision Making
- Communication and Interpersonal Skills
- Staff motivation
- Business Analytics
- Talent development
LANGUAGES
Arabic: First Language
Native
English: C2 Proficient
Fluent
French: C2 Proficient
Fluent
Italian: C1 Advanced
Fluent
References
References available upon request.
Timeline
Team Manager
Loro Piana
04.2024 - 09.2025
Team Manager
Gucci
10.2022 - 03.2024
Department manager
Christian Dior
07.2019 - 10.2022
Retail Supervisor
Galeries Lafayette
01.2019 - 07.2019
Senior Sales Associate
Burberry
11.2016 - 12.2018
Sales Executive
Bloomingdale's
Bachelor of Science - undefined
7 NOV High School
Diploma of Higher Education - Physics Science
University Tunis Manar