Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Affiliations
Work Preference
Quote
Additional Information
Musical composer
Software
Timeline
OperationsManager
Amir Fahmy

Amir Fahmy

Team leader
Abu Dhabi,Abu Dhabi

Summary

Rational system analyst with over 12 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Experienced System Analyst professional with strong leadership and relationship-building skills.

Technically-skilled Respiratory Therapy Technician, offering extensive experience delivering effective Users care. Communicating effectively and compassionately to optimism support provisions and enhance positive patient outcomes.

Very good-qualified Telecommunications Engineer, ensuring high performing IT services through expert system installation, maintenance and repairs. Working meticulously and methodically to achieve exceptional quality standards to tight deadlines, for first-class engineering operations.

Technically-astute Telecommunications Engineer with extensive experience in Software installations and maintenance. Working with meticulous attention to accuracy, quality and safety standards for effective, reliable engineering services.

Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail in United Arab Emirates.

Knowledgeable and professional Receptionist skilled in administrative support and customer service objectives. Brings 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Hardworking system analyst offering familiarity with Solutions and applications. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Seasoned Administrative professional familiar with clerical areas, accounting procedures and records management requirements. Positive, upbeat and dependable team player with analytical, resourceful and adaptable approach to solving routine and complex problems. Looking for challenging new role with opportunity to make lasting impact.

Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-oriented professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to priorities, organism and maximise availability and project timelines.

Multi-talented System Analyst implementing best practices for scalability and support. Versed in deploying applications and identifying trends through careful data assessments.

Veteran System Analyst well-versed in statistical analysis and practiced in use of Safe-Q , Papercut (MF-Hive) ,Eq-track , Xerox workplace cloud and Control suite . Detail-oriented troubleshooter and technical problem solver.

Dynamic team leader committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
5
5
Certification
2
2
Languages

Work History

System Analyst

Xerox
07.2011 - Current
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Enhanced user experience through implementation of interface updates and usability improvements.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Streamlined workflow processes by automating manual tasks, increasing team productivity.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Researched and adopted new technologies to add value to existing offerings.
  • Assessed business requirements to create focused solutions.
  • Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
  • Designed custom reports for management teams, providing valuable insights into key performance metrics and facilitating informed decision-making processes.
  • Resolved or escalated problem tickets to resolve client issues.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Provided client support on system operation and troubleshooting.
  • Defined and documented scope of projects for distribution to team.
  • Conducted system analysis and implementation to maintain and improve computer systems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Offered input for complex documents to support client-ready final versions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

System Engineer

Capital Security and Communication system
03.2009 - 06.2011
  • Installed Qmatic software and hardware in timely manner to minimize productivity interruptions
  • Carried out Time frame checks and maintenance across equipment, ensuring necessary fixes and updates are swiftly resolved
  • Configured all hardware devices and software settings to optimize network performance
  • Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
  • Performed initial client assessment and analysis to begin research process
  • Improved company customer service rating by 100%
  • Supported Chief Operating Officer with daily operational functions
  • Supported IT Manger in improving operations and resolving issues to deliver top-notch customer service.
  • Enhanced system performance by troubleshooting and resolving technical issues promptly.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.

IT Support Specialist

Alpha Omega
08.2004 - 04.2009
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Responsible for creative design for prominent solution's
  • Problem solving for Computers, Printers, Software, Hardware and Network's.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for 100 employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering collaborative environment that enhanced IT support delivery and efficiency.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting organization.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

Bachelor of Science - Computer Science

Future Academy
Cairo , Egypt
06.2000

Skills

Strong verbal communication , customer service management ,team management and project management

  • Team leadership , time management , technical issues analysis and self-motivated
  • Problem solving , technical issues analysis , troubleshooting proficiency and Effective leader
  • Adaptation , strong decision making , proactive and coordination
  • Coordination , trustworthiness , ability to work under pressure and efficient multi-tasker
  • Flexibility , agile Methodology ,
  • Business Process analysis , service-oriented architecture , project documentation and digital transformation
  • Performance tuning , organized , goal-oriented , enterprise architecture and technical documentation
  • Requirements Gathering , Content Management Systems and Client requirements

Accomplishments

  • Promoted to team leader in 6 months.
  • Awarded with the Xerox Certificate of Recognition for contributions to print management solution.
  • ITIL4 Foundation 2024
  • Lean Six Sigma white belt 2024
  • Technical Support Fundamentals-Google- Completed course certificate.
  • Microsoft certified system Administrator 2010.
  • SQL-Fundamentals - completed course certificate2018.
  • Y-soft SafeQ6 software certified Analyst expert.
  • Papercut software certified technical expert.

Certification

  • C++-Completed course certificate.
  • Kali-Linux- Completed course certificate.
  • Technical Support Fundamentals-Google- Completed course certificate.
  • SQL-Fundamentals- Completed course certificate.
  • Java-Completed course certificate
  • Microsoft certified system Administrator.
  • Managing & Maintaining a Microsoft Windows Server 2003 Environment.
  • Implementing, managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure
  • Microsoft certified Technology specialist windows 7 configuration.
  • Microsoft certified Technology specialist (MCTS).
  • Ysoft SafeQ 4,5 and 6 Certified Analyst.
  • Ysoft SafeQ 4,5 and 6 Specialist Certification.
  • ECopy Authorized Technician.
  • Q Xerox Certificate of Recognition.

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Interests

Traveling

Swimming

Musical composer

Sports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • ITIL 4 Foundation certificate
  • Lean Six Sigma white belt certificate
  • MCSA certificate

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-Site

Important To Me

Healthcare benefitsPaid sick leavePersonal development programsCareer advancementPaid time off

Quote

Don’t fear failure. Not failure, but low aim, is the crime. In great attempts it is glorious even to fail.
Bruce Lee

Additional Information

Visa Status: Employment Visa.

Availability/Notice Period: 30 Days.

Driving License: UAE.

Nationality: Egyptian.

Musical composer

I have a talent for creating musical compositions, whether soundtrack or solo.

Software

Ysoft - SafeQ 6

Papercut MF and hive

Control suite

Xerox work place cloud

Print management solution's

Timeline

System Analyst

Xerox
07.2011 - Current

System Engineer

Capital Security and Communication system
03.2009 - 06.2011

IT Support Specialist

Alpha Omega
08.2004 - 04.2009

Bachelor of Science - Computer Science

Future Academy

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Amir FahmyTeam leader