Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
AMIR MIRZOEV

AMIR MIRZOEV

DUBAI,UAE

Summary

Detail-oriented professional with extensive expertise in customer service, account management, and technical support. Proficient in data entry, database management, and reporting, ensuring accurate documentation and seamless operations. Skilled in payment processing, customer invoice management, contributing to efficient financial workflows. Adept at service history analysis and enquiry management while delivering exceptional aftersales service and suggestive sales strategies. Committed to upholding safety protocols and enhancing workshop operations through precise technical reporting and report generation. Dedicated to fostering positive customer experiences and driving operational excellence.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Service advisor

AUTO AK7
DUBAI , UAE
03.2025 - Current
  • Worked closely with other departments within dealership for seamless operations.
  • Managed challenging customer situations for resolution and customer retention.
  • Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
  • Improved customer satisfaction by providing timely and accurate information.
  • Collaborated with team members for improved service performance,.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Documented all services provided, maintaining comprehensive records.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.

Data & IT Support Associate

MINT MIDDLE EAST
DUBAI, UAE
02.2022 - 04.2022


  • Fostered a positive working environment with clear communication.
  • Assisted colleagues for better team collaboration.
  • Conducted research for informed decision-making processes.
  • Supported senior staff members during busy periods resulting in efficient workflow.
  • Managed multiple tasks simultaneously for increased productivity.

Education

BTEC INTERNATIONAL LVL 3 EXTENDED DIPLOMA - BUSINESS AND IT

UKCBC
Dubai
09.2021 - 05.2023

Skills

  • Data entry proficiency
  • Understanding of safety protocols
  • Service history analysis
  • Customer Service
  • Payment Processing
  • Account management
  • Database management
  • Customer invoice management
  • Exceptional aftersales service
  • Technical support
  • Suggestive sales
  • Technical reporting
  • Enquiry management
  • Customer care
  • Reporting and documentation
  • Report generation
  • Workshop operations
  • Cash handling

Languages

English
Fluent
Russian
Proficient (C2)
Persian
Elementary

Timeline

Service advisor

AUTO AK7
03.2025 - Current

Data & IT Support Associate

MINT MIDDLE EAST
02.2022 - 04.2022

BTEC INTERNATIONAL LVL 3 EXTENDED DIPLOMA - BUSINESS AND IT

UKCBC
09.2021 - 05.2023

Similar Profiles

Create profile
AMIR MIRZOEV