AMIR SOHAIL
Summary
Results-driven Customer Service Team Lead with a proven record of delivering exceptional service and fostering team collaboration. Strong communication and problem-solving skills ensure a positive passenger experience while adhering to company policies.
Dynamic Customer Service Team Lead with over 25 years of experience in the travel industry. Skilled in motivating teams and providing exceptional support to passengers, resulting in improved service delivery and team performance. Committed to enhancing operational efficiency and passenger satisfaction.
Dedicated Customer Service Team Lead known for strong communication and tactful problem-solving abilities. Experienced in managing team dynamics and addressing passenger inquiries, ensuring adherence to policies while promoting a supportive work environment.
Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
26
26
years of professional experience
Work History
Customer Service Team Lead
Dnata
04.2000 - Current
Assisting and briefing the team prior to flight check in.
Reporting to SME and Shift Duty Officer in planning well in advance for safe and smooth operation.
Supporting, motivating and organizing the check-in staff in providing excellent service to passengers.
Continuously organizing team build up sessions.
Assisting the team with passengers inquiries regarding check-in related transactions.
Briefing the team and passengers about any flight inquiries and restrictions.
Providing support to passengers with special needs, and unaccompanied children.
Ensuring the team is adhering to company and airline policies and procedures.
Providing performance feedback and coaching on a regular basis to team members.
Education
BBA - Travel And Tourism
Skyline University
Sharjah03-1999
Skills
Excellent customer service skills
Strong written and spoken communication skills
Polite and professional approach
Problem solving skills
Able to deal tactfully with upset or angry passengers
Excellent computer skills
Able to work in team
Languages
English
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Team Lead
Dnata
04.2000 - Current
BBA - Travel And Tourism
Skyline University