Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
AMIRA ASHRAF ALI

AMIRA ASHRAF ALI

Dubai,UAE

Summary

Dynamic professional with expertise in CRM applications, invoicing systems, and documentation accuracy. Demonstrates exceptional skills in report compilation, email correspondence, and time management excellence. Proficient in accounting basics and social media marketing, with a strong foundation in database management and Microsoft PowerPoint. Adept at managing accounts payable and receivable (AP/AR), fostering teamwork, and excelling under stress. Effective communicator with a focus on customer service, team leadership, presentation, organisation, and managerial communication. Committed to leveraging skills for continued professional growth within the industry.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Secretary

ALELMYA TECHNICAL SERVICES EST.
Dubai, UAE
12.2023 - 12.2024
  • Streamlined office procedures to increase efficiency.
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Assisted in HR duties, resulting in streamlined hiring processes.
  • Enhanced company communication with accurate minute-taking during meetings.
  • Liaised with other departments to ensure smooth inter-departmental communications.
  • Mitigated risk by identifying potential issues whilst preparing reports and documents.
  • Prepared financial statements with high attention to detail; minimised accounting errors.
  • Addressed inquiries and responded via email or telephone follow-up.

Sales

Aqwa Sky
02.2019 - 03.2021
  • Qualify the clients over asking question
  • Contacting potential or existing customers to inform them about a product or a service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales.

Public Relations and Sales Manager

Water Treatment Technology Company
01.2015 - 01.2019
  • Manage all online activity in relation to traffic acquisition, sales & conversations
  • Handling inbound and outbound calls.
  • Handling live chat inquiries.
  • Promote products and services.
  • Enhance customer experience
  • Analyzing the results and sending reports to the managers and supervisors
  • Lead our clients to the perfect choice
  • Discover the client needs to improve the online platforms
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Education

Graduated -

High Institute of Social work
Egypt
09.2015 - 03.2019

Sales Courses, Soft Skills Courses, ICDL Course

Skills

  • Word
  • Excel
  • Windows
  • Power-point
  • Internet
  • CRM applications
  • Invoicing systems
  • Documentation accuracy
  • Report compilation
  • Email correspondence
  • Time management excellence
  • Accounting basics
  • Social media marketing
  • Database management
  • Microsoft Powerpoint
  • Accounts Payable and Receivable (AP/AR)
  • Teamwork
  • Stress management
  • Communication
  • Customer service
  • Team leadership
  • Presentation
  • Organization
  • Managerial communication

Languages

Arabic
Native
English
Upper intermediate

Timeline

Secretary

ALELMYA TECHNICAL SERVICES EST.
12.2023 - 12.2024

Sales

Aqwa Sky
02.2019 - 03.2021

Graduated -

High Institute of Social work
09.2015 - 03.2019

Public Relations and Sales Manager

Water Treatment Technology Company
01.2015 - 01.2019

Sales Courses, Soft Skills Courses, ICDL Course

AMIRA ASHRAF ALI