Amira Boudersa

Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Seeking a Challenging position that enables me to develop my skills, acquire experience and make beneficial use of my previously acquired knowledge and working experience. Productive

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Team Members, Reservations, Bell captains and other departments with any questions or requests.
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Front Desk.
• Perform other duties assigned by the Front Office Manager or General Manager.
• Allocate all VIPs and inspect them, and at the same time to ensure amenities are delivered to the correct rooms.
• Prepare weekly forecast of expected arrivals and departures using analysis and judgment skills.
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel.
• Maximization of room sales and revenue for the hotel by ensuring a sales attitude is adopted at all times and an awareness of all sales opportunities within the hotel is maintained.
• Manage over bookings according to the available opportunities.
• Manage group bookings, and ensure smoothly check in
• Comply with all company policies relating to Front Office.
• Follow up outstanding guest or companies' balance.
• Handling Night Auditor tasks (revising rooms and C/L, others documents and approvals, night run, Daily Sales reports …etc)

• Certificate of proficiency -American English- WM English school - Algiers- Algeria.
• Certificate of Success-Animation and Professions in Radio - Oxygene Academy- Algiers- Algeria.
• Certificate of TV Presenter- Lever 02 for professionals- Focus Academy - Dubai- United Arab Emirate.

A Front Office Manager is a pivotal figure in ensuring seamless operations and exceptional customer service within an organization. This role demands a blend of strong leadership and organizational skills to effectively manage and motivate a team while overseeing daily administrative tasks. Exceptional communication and problem-solving abilities are crucial for addressing customer needs and resolving issues promptly. Proficiency in technical and financial aspects, including budgeting and software systems, complements the manager’s ability to implement strategic marketing initiatives. Adaptability and professionalism are essential for navigating the dynamic nature of the role, ensuring that both staff and clients experience a high standard of service. Ultimately, the Front Office Manager’s dedication to excellence and their ability to foster positive relationships contribute significantly to the overall success and reputation of the organization.

• Date of Birth: 01/06/1992
• Nationality: Algerian
• Driving License: Issued From United Arab Emirates
• Marital Status: Married

• Handling guest complaints.
• Time Management.
• Emotional intelligence.
• Effective Communication.