Amira Bousselmi

Customer Service Officer /Receptionist/ KYC update analysist,

Deposits/withdrawals, Telegraphic transfers, Demand Drafts, Managers Cheques, Special Clearing (Inward & Outward), Etc. to meet procedural and control standards. Follows established rules, procedures and regulations and checks work for completeness and accuracy.

KYC analysist and updating Customer ID details Passport and Emirates ID and Files in customer existing profile,

Doing Call back confirmation with clients for local, international, internal, TT, Telegraphic Transfers, Swift,WPS,

Collecting of Documents for account openings from corporate clients and individual (current account/saving account) and supporting customers to fill AOF, and sending documents to concern person and department for the approval and follow up,

Creating Online Banking users for corporate and individual profile clients’ accounts,

Handling Receptionist work including Customer enquiries, Call Transfers, Debit card issuance support & Activation & Statement printing & IBAN Letter Issuance, Request Certificates for Accounts Balance & Manager Cheques Collection & hand over, DHL Corrier receiving & Sending, Cheque Book custodian & hand overing Clients upon on request

• Delivering the highest level of customer service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
• Checking bookings and passports and issuing boarding passes
• Weighing and checking in luggage and handling baggage claims
• Checking boarding passes and passports at the boarding gate
• Keeping passengers updated on any changes to flight information
• Responding in a calm and professional manner to customer complaints
• Performing pre and post-flight administration duties and other general administrative duties
• Following security procedures ensuring compliance with QR safety and security requirements
• Coordinating with Cargo, Fuelling company, Baggage Area, aircraft loading team and catering suppliers
• Checking entry requirements (visas, residence permits) are met and answering any queries of passengers
• Directing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight.

• Support the class teacher to plan learning activities, complete records and carrying out administrative tasks
• Employ a variety of educational techniques (storytelling, educational play, media etc.) to teach children
• Prepare the classroom for lessons, maintain discipline and encourage children to interact with each other
• Guide children to develop their artistic and practical capabilities through a carefully constructed curriculum
• Listen and support students in literacy, reading, numeracy guide students who need extra help to complete tasks
• Supervise group activities, school outings, sporting events and participate in afterschool activities if required
• Supervise children to ensure they are safe at all times and track children's progress
• Communicate with parents on a regular basis to understand the children's background
• Observe each child to help them improve their social competencies and build self-esteem
• Encouraging good practice with regard to punctuality, behavior, standards of work, and homework.

• Provision of 5 star internationally recognised customer service at all times
• Holding briefing sessions and providing instructions to flight attendants
• Monitoring activities of flight attendants and providing demonstrations
• Manage inventory in flight and ensure items for passenger use are stocked
• Supervising activities of boarding and deplaning and verifying passenger list
• Conduct pre-flight cabin checks and advise passengers of safety regulations
• Provide first aid treatment and assist passengers in the event of emergencies
• Follow company policies and procedures to improve customer service on board
• Perform cabin services to ensure that passengers are comfortable during their flights
• Explain use of safety equipment and verify passengers are following safety procedures
• Boost sales of inflight services/ products on board the flight by following procurement guidelines
• Complete pre-flight, in-flight and post-flight paperwork as assigned by the Client Aviation Manager
• Conduct periodic trips through the cabin to ensure safety, passenger comfort, and maintain cabin cleanliness
• Provide special assistance to passengers with infants, unaccompanied children, elderly or disabled passengers.