AMIR SAMIR Amir Samir Geyoushi GEYOUSHI Abd

Results-oriented, meticulous, and devoted team collaborator with over nine years of leadership, customer service, and training experience, adept at managing concurrent projects and ensuring timely delivery. Possesses outstanding communication and interpersonal skills, capable of elucidating intricate concepts in accessible terms. Demonstrates exceptional customer-centric communication abilities, displaying proficiency in comprehending and conveying complex information while fostering strong relationships with clients. Proficient in multitasking within a high-paced environment, consistently completing projects within designated timelines and budgetary constraints. Exhibits a performance-driven approach, excelling in both independent work and collaborative team environments.

KEY COMPETENCIES

• Motivational leadership, delegation, and mentoring skills aimed at enhancing customer satisfaction and minimizing complaints.
• Proactive support, coaching, empowerment, and development of team members to maintain high standards of discipline, grooming, and professionalism in a multicultural work setting.
• Diligent adherence to company's commercial and safety standards, ensuring consistent and efficient handling of passengers and baggage in check-in, boarding, special services, lounges, airport hotels, and baggage services.
• Identification and fulfilment of standard and special service requirements at various airport touchpoints, maintaining friendly and efficient passenger handling.
• Mentorship of airport service agents and assistants to instil confidence, impart knowledge, and facilitate their progression within the airport services domain.
• Proficiency in multiple systems, specializing in Joint Control Room (JCR) operations, including DEMIS and UFIS systems.
• Multilingual proficiency in Arabic, English, and Japanese.

Management Skills:

A seasoned professional with over nine years of experience in comprehensive management encompassing daily business operations, sales, customer service, personnel oversight, and training. Proficient in meeting and exceeding weekly/monthly sales targets, generating meticulous reports, and ensuring effective sales strategies. Adept at leading and managing teams to deliver superior customer service, maximize sales, and provide mentorship to new employees. Instrumental in maximizing business profitability while enhancing operational efficiency.

Customer Service Skills:

Demonstrated ability to elevate customer satisfaction levels and operational efficiency through a commitment to excellence in professional service delivery. Recognized for consistently providing superior customer service and relations. Proven track record of handling customer requests in a timely and professional manner. Acknowledged and awarded as the "Best Employee of the Year" for exemplary leadership, effective communication, new hire training, and outstanding customer service.

Training Skills:

Experienced in organizing and conducting training workshops for staff and new employees, employing effective coaching skills based on proven methodologies. Recognized for exceptional articulation and delivery of training modules. Proficient in identifying gaps in training skills, developing customized training plans, and ensuring the implementation of effective techniques for ongoing procedural change to enhance employee performance.

Agricultural Planning & Analysis:

Accomplished in developing seasonal plans for crop growth and executing efficient monitoring processes. Analytical prowess in assessing the productivity potential of crop growth, reporting relevant findings to leadership for informed managerial decision-making.

Aviation and Airport Management Skills:

T1 - Terminal 1 Operations:

• Oversight of all passenger service activities at Terminal 1, including boarding gates and transfer desks.
• Editing and monitoring of all Terminal 2 departures, ensuring adherence to check-in and weight & balance procedures.
• Strategic analysis of workload profiles to plan and organize manpower effectively, meeting service standards.
• Immediate reporting and resolution of customer complaints or service failures to ensure service recovery measures are initiated promptly.
• Mentorship of team members for their confidence and progression within the organization.
• Conducting briefing sessions to keep team members updated on developments, planned operations, and procedures.

Check-in Counter (CTL):

• Ensuring timely opening and closing of flights, making prior arrangements for potential challenges.
• Leading a team of airport services agents, providing guidance to uphold superior customer service levels.
• Analysing trends at the check-in area and reporting them to higher management with applicable recommendations.
• Conducting shift briefings to ensure strict adherence to SOPs and minimize discrepancies, maximizing customer satisfaction.
• Involvement in on-the-job training of new joiners, acting as a role model and buddy for their successful integration.
• Proposing feasible improvements to procedures based on observed trends and analysis.

Boarding Gates:

• Adhering to internal boarding procedures, including announcements, baggage removal, staff briefings, and equipment availability.
• Ensuring flight coupon reconciliation and headcount confirmation post-flight for a safe and on-time departure.
• Collaborating with dispatchers, hub control, and duty officers to address operational issues during flight boarding.
• Conducting senior document checks at various operational areas for visa regulations and proper travel documents.
• Controlling the departure of flights at boarding gates and remote gates, optimizing resource utilization through cross-utilization.

• In-Store Trainer Training Program
• Comprehensive Training for New Store Openings
• Advanced Training for Shift Leaders
• Professional Development in Coaching Skills
• Proficiency in English – Written and Conversational (British Council)
• Competence in Japanese – Written and Conversational (Japanese Embassy)
• Specialized Customer Services Training (Emirates Aviation)
• Certification in Dangerous Goods Handling (Emirates Aviation)
• Excellence in Service Training Program (Emirates Aviation)
• Training in Fatigue and Shift Work Management (Emirates Aviation)
• Course in Check-in, Boarding, and Transit Customer Handling (Emirates Aviation)
• Aviation Security Certification Course (Emirates Aviation)
• Expertise in Flight Boarding Management (Emirates Aviation)
• Mastery of One Dnata Foundations Concepts for Leading with Safety (Emirates Aviation)
• Leadership Development: Leading the Way Program (Emirates Aviation)
• Coaching Application: The Coaching Process (Emirates Aviation)
• Interpersonal Communications and Telephone Skills Training
• Training in Effective Interpersonal Communications