Amish Shah

Spearheading Strategic Leadership in Audit, Assurance, and Process Improvement

• Developed and implemented a comprehensive Group-wide strategy for the Audit and Assurance function, aligning cross-functional processes with strategic objectives to enhance productivity, compliance, and governance across 12+ countries.
• Act as the primary liaison to the Monthly Audit Committee, presenting critical audit findings, actionable recommendations, and addressing complex operational challenges directly with senior leadership.
• Oversee and manage the Group-wide Process Improvement function, ensuring standardization, stability, and adoption of best practices in end-to-end process design and execution across diverse sectors, including Retail Fashion, Hospitality, Logistics, Healthcare, Supermarkets, Food Factories, and Manufacturing.
• Led the successful design and implementation of over 200 process improvement initiatives, with a strong focus on automation, digitization, and aligning processes with business objectives.
• Cultivate a collaborative culture by fostering inter-departmental teamwork to drive efficiency, enhance risk management, and ensure regulatory compliance.

Key Achievements

• Dashboard Development & Insights: Conceptualized and delivered 20+ Analytical and Business Insights Dashboards, enabling data-driven decision-making and strategic planning across all business units.
• POS Risk Mitigation: Reduced critical high-risk POS transactions by up to 95% through focused retail initiatives, proactive stakeholder engagement, and robust control measures.
• Shrinkage Reduction: Achieved a 50% reduction in shrinkage through group-level process improvement projects, significantly enhancing inventory accuracy and operational efficiency.
• Audit Digitization: Championed the digitization of retail audit processes, streamlining workflows, improving compliance accuracy, and enhancing operational transparency.
• RPA Implementation: Delivered a 35% reduction in manual efforts and improved data integrity by implementing Robotic Process Automation (RPA) for master data management across the organization.

Driving Business Excellence, Innovation, and Operational Efficiency

• Collaborated with the CEO's office and senior leaders to implement business excellence initiatives, enhancing productivity, cost-efficiency, and aligning processes with strategic goals.
• Developed and executed a shrinkage control framework, raising awareness and implementing effective control measures across the group.
• Implemented RFID technology in 220+ stores within 8 months, significantly improving inventory accuracy and operational efficiency.
• Launched the Voice of Customer (PISANO) platform across all retail outlets, engaging over 5,000 customers daily to enhance service standards, with group-wide adoption.
• Partnered with stakeholders to address inefficiencies and mitigate revenue leakage through key initiatives like RFID deployment across GCC.
• Automated POS-level retail promotion projects by developing exception dashboards, including a Shrinkage Dashboard, to improve operational oversight.

Strengthening Loss Prevention, Risk Management, and Operational Oversight

• Directed a team of eight to execute audits and operational assessments across GCC markets, enhancing loss prevention strategies and ensuring compliance.
• Led risk assessments and stock loss audits across KSA and MENA, achieving strategic resolutions in collaboration with senior leadership.
• Developed advanced reporting frameworks, providing actionable insights to drive risk mitigation and inform key stakeholders.
• Designed & Deployed QlikView dashboards with IT collaboration, delivering critical exception insights to enhance Organization-level exceptions oversight and decision-making.

Enhancing Operational Effectiveness and Audit Excellence

• Led a team of nine audit executives to design and implement the Barometer of Operational Effectiveness, a proprietary store audit checklist tailored to retail industry best practices.
• Conducted over 450 audits and operational reviews, ensuring compliance with corporate standards and driving adherence to best practices across multiple business units.
• Pioneered the digitization of manual checklists into an online platform with real-time tracking of open action points, enhancing audit efficiency and transparency.
• Provided critical support to the Internal Audit team for Retail Operations Audits, ensuring consistency and operational rigor.

• Supervised a team responsible for auditing core operations across the organization and subsidiaries, identifying strategic improvement opportunities
• Facilitated operational enhancements that resulted in significant profit margin increases by aligning internal processes with business objectives

• Analyzed transaction data to uncover trends, discrepancies, and areas of risk, providing leadership with actionable insights to prevent losses
• Initiated the development of a Decision Support System to automate investigation reporting and enhance the precision of fraud detection processes

Apprentice

M/s. Atul B Doshi & Associates - May 2006 to September 2007

(I) The nature of assignments executed include: Maintaining Clients Account Books and Preparing of their Annual Returns. Audit of Co-operative Housing Societies and Trusts Maintaining Accounts in Tally Package

Dosi & Jain Chartered Accountants (Auditing department) - November 2004 to April 2006

(I) The nature of assignments executed include:

• Statutory audit and Tax audit of various clients in Banking Sector
• Internal Audit of various clients in Manufacturing Sector
• SEBI Audit at INGVYSYA Bank Ltd Management & Operational Audit

Assignments at CITIBANK:

• Account Opening Review
• Stock Review
• Export Loan Documents Review
• Import LC Review FT-43 & Inwards Review