AMISHA KC

• Managed queue effectively during peak hours for seamless checkout process.
• Maintained clean and organized workspace to ensure efficient service.
• Resolved customer complaints professionally leading to higher retention rates.
• Used Point of Sale system efficiently, speeding up transactions.
• Greeted each customer warmly, creating a friendly shopping environment.
• Trained new cashiers on store policies and procedures to maintain standards.
• Handled returns and exchanges following company policies, resulting in satisfied customers.
• Coordinated with team members for smooth shift transitions.
• Communicated product information to customers, driving informed purchases.
• Handled high volumes of transactions during holiday seasons efficiently.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Identified counterfeit notes whilst handling cash, ensuring financial security.
• Balanced till at end of day, maintaining accurate records.
• Processed payments swiftly for improved customer experience.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Completed forms and updated internal records for completed transactions.
• Assessed notes and vouchers to determine validity and decrease fraudulent activities.
• Scanned products at high tempo to quickly process customer transactions.

· Greeting customers

· Helping customers find items in the store

· Checking for stock at other branches or ordering requested stock for customers

· Providing customers with information about items

· Ringing up purchases

· Elevating complaints to management

· Keeping track of inventory

· Delivering exceptional customer service by understanding customer needs, providing product information, and addressing inquiries or concerns

· Leading customers to desired shelves or aisles and assisting them in locating products

· Demonstrating product features

· Collecting and processing payment

· Maintaining the clientele informed on new products

· Maintaining sales records