Amit Bhagat
Dubai
Summary
Focused Project Manager bringing 8+ years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Azentio Software
Dubai
03.2021 - Current
- Leading strategic digital transformations and managing cross-functional teams to drive business excellence and enhance customer experiences
- Spearheaded a project with a budget of over 0.5 million dollars, resulting in optimal resource allocation and a 10% reduction in expenses.
- Implemented effective project plans, ensuring successful delivery of projects.
- Effectively led and coordinated a group of 18 developers, achieving timely delivery of 3 significant software products that resulted in a notable 15% boost in customer satisfaction ratings.
- Developed continuous improvement process resulting in 20% increase in software development efficiency
- Negotiated and maintained partnerships with third-party vendors, reducing costs by 10% and enhancing service quality.
- Implemented a comprehensive risk management plan that decreased project delays by 20%, resulting in enhanced operational resilience
- Utilized data analysis and statistics to prepare project reports; consistently shared updates with the steering committee, senior management, and stakeholders.
- Facilitated interactive workshops and worked closely with technical team to ensure stakeholder involvement
- Facilitated all agile ceremonies such as Sprint planning, Daily Stand-Up, Sprint reviews and Sprint retrospectives regularly.
- Ensured adherence to acceptance criteria and DOD during all sprints
- Supported clients by collecting requirements, aiding team members in creating design documents, and monitoring project execution from start to finish.
- Collaborated with a team to accurately estimate story points and transform epics into manageable user stories
- Proven track record of effective collaboration with cross-functional teams, engaging stakeholders from diverse departments and disciplines.
- Contributed to the development of the PMO framework, policies, procedures, and processes.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Project Manager
Raqmiyat LLC (AL Ghurair Group)
Dubai
03.2016 - 03.2021
- Developed robust project plans, scoped projects, set timelines, and milestones.
- Identified and mitigated risks, independently resolved problems, and increased system usage to streamline operations
- Led cross-functional project teams consisting of eight resources in the development and implementation of Credit Reporting software solutions, which resulted in a 20% increase in productivity.
- Achieved a 95% alignment with stakeholder’s expectations by defining project scopes and objectives.
- Guided product improvements through the implementation of user analytics, which led to a 15% boost in user engagement.
- Streamlined process for auto-submission of customer data to the government, resulting in an 80% reduction in manual intervention.
- Contributed to the design and development of products for enhancements and customization within product teams
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Facilitated resolution of conflicts between team members when necessary.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Team Leader
Newgen Software Technologies Ltd
Dubai
06.2010 - 10.2015
- Created detailed process flows and user stories to document system requirements and design solutions.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Conducted market research to identify potential opportunities for new product development.
- Supervised the implementation of software products for multiple clients with a team of 7 resources, ensuring timely completion in accordance with CBUAE guidelines.
- Provided technical support to customers during the implementation of new systems or applications.
- Performed troubleshooting and analysis of system issues in order to identify root cause.
- Created detailed documentation outlining system configurations and processes for customer support teams.
Sr. Software Analyst
Newgen Software Tech Ltd
New Delhi
07.2007 - 06.2010
Support Analyst
HCL Infosystem
New Delhi
06.2006 - 05.2007
G.E.T.
Hella India
New Delhi
06.2005 - 05.2006
Education
Ex-MBA - Information Technology
Mumbai, India
ISMS01.2013
B-Tech - Electronics And Communications Engineering
VIET
UP, India06-2005
Skills
- Project Management
- Risk Management
- Strategic Planning & Execution
- Stakeholder Management
- Change Management
- Agile & Waterfall
- Scrum
- Leadership
- Negotiation
- Conflict Resolution
- Strategic Thinking
- Resource Allocation
- Performance Improvements
- Client Relations
- Quality assurance and control
- Conflict Management
- Software Development Lifecycle
- Agile Methodology
- Sprint Review Facilitation
- Estimation Techniques
Projects
Project #1- General Insurance, Finance, Digital Portals, and API Integrations, Successfully developed and delivered web-based core application for General Insurance, digital portals for customers/Agents for Motor. Business and Finance application for posting, generate SOA, Ledger etc. Project #2-Zurich API Integration for Underwriting & Claims, Successfully develop and implement integrating ZIPU system with Core application through APIs to avoid duplicate and manual data entries. Project #3-Qlik Sense BI Dashboard, Successfully delivered analytical dashboard tool to monitor and view high-level 360-degree report using Qlik Sense BI tool. This includes graphical representations like Bar graphs, pie charts for various Policy generation, Claims Registered and Financial summary day/month wise.
Certification
- Project Management Professional (PMP), PMI.org, 2015
- Professional Scrum Master (PSM1), Scrum.org, 2018
- Scaled Agile Framework (SAFe)Agilist, Scaledagile.com, 2023
- Certified Scrum Product Owner (CSPO), Scrumalliance.com, 2023
Awards
- Received ACE award outstanding contribution for project success.
- Received excellence award from customer for providing the best services.
Timeline
Project Manager
Azentio Software
03.2021 - Current
Project Manager
Raqmiyat LLC (AL Ghurair Group)
03.2016 - 03.2021
Team Leader
Newgen Software Technologies Ltd
06.2010 - 10.2015
Sr. Software Analyst
Newgen Software Tech Ltd
07.2007 - 06.2010
Support Analyst
HCL Infosystem
06.2006 - 05.2007
G.E.T.
Hella India
06.2005 - 05.2006
Ex-MBA - Information Technology
Mumbai, India
B-Tech - Electronics And Communications Engineering
VIET
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