AMIT CHAUDHARY
Ecommerce manager
Dubai
Summary
Results-driven and growth-oriented eCommerce Manager with 15+ years of experience across retail operations, online marketplaces, and digital strategy. Currently managing end-to-end eCommerce operations at Best Global Distribution (BGD), Dubai, with a proven track record in Amazon and Noon marketplace success, sales strategy, and digital merchandising. Recognized for building scalable operations, driving revenue, and optimizing performance across platforms like Amazon, Flipkart, Meesho, and Paytm.
Experienced with managing e-commerce operations, including digital marketing and customer experience optimization. Utilizes data-driven insights to enhance online sales performance and streamline processes. Strong understanding of e-commerce platforms and strategic planning for sustained growth.
Overview
19
19
years of professional experience
4
4
Certifications
2
2
Languages
Work History
E-Commerce Manager
Best Global Distribution (BGD)
04.2023 - Current
- Manage multichannel sales operations including product listings, inventory, and promotions on Amazon, Noon, and other regional platforms
- Optimize product visibility and conversions through SEO-optimized content and competitive pricing strategies
- Lead a team overseeing order fulfillment, returns, and customer service
- Coordinate with suppliers, warehouses, and logistics teams for smooth operations
- Conduct performance analytics and reporting to drive data-backed decision making
Business Development Manager
Hiya Traders
04.2016 - 03.2023
- Managed high-volume Amazon seller account 'True Empire' with consistent top-seller rankings
- Handled listings, marketing strategies, and marketplace expansion
- Increased revenue by 35% YoY through sales optimization and product positioning
- Conducted research for new product launches and seasonal buying trends
Store Manager
Gadgets & Gizmos
03.2012 - 04.2016
- Oversaw store operations, staff management, and online platform integration
- Enhanced profitability through inventory control, upselling strategies, and customer engagement
- Managed Amazon, Flipkart, and Paytm storefronts for electronics
Section In-charge
Jumbo Electronics Corporation Pvt Ltd
11.2009 - 02.2012
- Managed overall operations of the mobile section, including inventory control, merchandising, and sales performance.
- Supervised a team of sales staff, ensuring customer service excellence and achieving monthly sales targets.
- Maintained optimal stock levels and coordinated with the procurement team for timely replenishment of fast-moving models.
- Handled product displays, promotions, and in-store branding to drive visibility and footfall.
- Delivered product training sessions to staff on latest mobile technologies, features, and brand USPs.
- Built strong relationships with brand promoters and vendors to support product push and promotional activities.
- Consistently exceeded sales targets and contributed significantly to store revenue.
- Addressed customer queries and after-sales concerns, maintaining high satisfaction and repeat business.
- Kept track of competitor pricing and market trends to recommend pricing adjustments and promotional offers.
Customer Service Specialist
CROMA (Infiniti Retail Ltd)
12.2007 - 10.2009
- Company Overview: A Tata Enterprise
- Managed computer & communication sales department
- Handled stock and customer satisfaction initiatives
- A Tata Enterprise
Customer Specialist
Pantaloon Retail India Ltd
07.2006 - 11.2007
- Oversaw kids' section including sales, merchandising, and inventory
Education
MBA - Marketing
Sikkim Manipal University
Bachelor's Degree - Retail Operations
Sikkim Manipal University
12th & 10th - undefined
C.B.S.E. Board
Skills
E-Commerce & Marketplace Management
- Sales Strategy & Forecasting
- Product Listing & Content Optimization
- Inventory & Order Management
- Competitive Analysis
Online advertising
E-commerce platforms
Product management
Website optimization
Pricing strategy
Inventory tracking
Google analytics
Mobile commerce
Account management
Certification
MS Office, Tally 5.4 & 6.3 (ICT ITI - Govt. Recognized)
Accomplishments
- Best Team Member Award – Pantaloon Retail
- Promoted multiple times from Retail Executive to Section In-Charge
- Appointed V.M. Champ – Visual Merchandising (Pantaloons)
Personal Information
- Date of Birth: 10/04/84
- Nationality: Indian
- Marital Status: Married
Timeline
E-Commerce Manager
Best Global Distribution (BGD)
04.2023 - Current
Business Development Manager
Hiya Traders
04.2016 - 03.2023
Store Manager
Gadgets & Gizmos
03.2012 - 04.2016
Section In-charge
Jumbo Electronics Corporation Pvt Ltd
11.2009 - 02.2012
Customer Service Specialist
CROMA (Infiniti Retail Ltd)
12.2007 - 10.2009
Customer Specialist
Pantaloon Retail India Ltd
07.2006 - 11.2007
Bachelor's Degree - Retail Operations
Sikkim Manipal University
12th & 10th - undefined
C.B.S.E. Board
MBA - Marketing
Sikkim Manipal University
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