Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
AMIT KUDALKAR

AMIT KUDALKAR

DUBAI,UAE

Summary

Dedicated to maintaining smooth and efficient workshop operations and skilled in keeping employees focused on producing exceptional work. Proficient in supply, team, and project oversight. Top-notch skills in building relationships, solving problems, and communicating with people at all levels. Also, an experienced retail professional with a background in the automotive industry. Skilled in logistics and procurement within a customer service environment. Successfully problem-solves and works collaboratively with the wider team.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work history

Spare parts manager

PUBLIC MOTORS
DUBAI
12.2022 - Current
  • Aprilia, Vespa, MotoGuzzi, TVS, Studied customer buying trends to provide feedback to management and recommend better product lines
  • Ordered parts from suppliers based on Service Department and customer requests.
  • Updated stock systems regularly for reliable inventory information.
  • Checked incoming parts against delivery notes to limit stock discrepancies.

SERVICE & SPARE PARTS INCHARGE

AVANTI AUTOMOBILES - ROYAL ENFIELD
DUBAI
01.2021 - 12.2022
  • Prepared working schedules for staff based on contracted hours, and busy working periods
  • Handled customer complaints, in a calm, efficient, and effective manner
  • Managed customer interactions, such as answering queries, managing complaints, and solving issues.
  • Processed customer warranties to replace faulty or defective products
  • Managed phone, email, and website inquiries to address concerns, issues, and complaints, maintaining stellar customer service
  • Recorded numbers, names, and locations of items on the database to track history and preserve accurate information


WORKS MANAGER

EAST AFRICAN MOTORCYCLES - ROYAL ENFIELD
ZANZIBAR, TANZANIA
03.2021 - 10.2021
  • Coordinated maintenance and repair actions to keep equipment and systems running at peak performance
  • Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction
  • Supervised and trained apprentices and semi-skilled staff on technical skills, issuing evaluations to test comprehension
  • Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities
  • Created various business strategies, designed to improve customer service, enhance growth and increase sales
  • Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews.

WORKS MANAGER

A B AUTOMOTIVE LLP - BENELLI, BENLING EV
PUNE, INDIA
01.2018 - 12.2020
  • Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews
  • Monitored department operations to identify inefficiencies and process flaws, promptly managing change
  • Prepared working schedules for staff based on contracted hours, and busy working periods
  • Maintained excellent customer service by promptly following up on complaints and requests
  • Managed the recruitment processes for various departments, including reviewing applications, interviewing, and selecting talent.

WORKS MANAGER

SIDDH AUTO - ROYAL ENFIELD
PUNE, INDIA
09.2013 - 12.2017
  • Coordinated maintenance and repair actions to keep equipment and systems running at peak performance
  • Monitored and updated work schedules to prevent overruns and meet production timelines
  • Nurtured sound employee relationships through clear communication and consultation, matching operations with changing business needs
  • Kept workshop operations aligned with budget limitations and schedule demands, avoiding cost overruns and delayed projects
  • Managed project materials and labor to reduce wastage and keep costs low, coming in under budget consistently
  • Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction


OWNER, CASTROL BIKE ZONE - MULTIBRAND SERVICE CENTRE
PUNE
03.2006 - 07.2013

SERVICE MANAGER

AUTOMARK MOTORS - HERO HONDA
PUNE
03.2002 - 02.2006

Sales Executive

MADRAS AUTO SERVICE - TVS GIRLING
INDORE
05.2000 - 02.2002

Education

Diploma - Automobile Engineering

SATARA POLYTECHNIC.
Satara.
03.1996 - 04.1999

Skills

  • Budget analysis
  • Coordination
  • Stock management
  • Staff Training
  • Goal Setting
  • Operations management
  • Customer Relations
  • Business Development
  • Workshop team leadership
  • Vehicle repairs and maintenance
  • Inventory coordination
  • Parts inventory management
  • Estimates and quotations
  • Team management
  • Customer service experience
  • Effective leader

Languages

Marathi
Native
Hindi
Fluent
English
Advanced

Accomplishments

    CERTIFICATIONS COMPLETED HERO HONDA FACTORY BASIC SERVICE MANAGER TRAINING.

    COMPLETED ROYAL ENFILED FACTORY BASIC TECHNICAL TRAINING. COMPLETED ROYAL ENFILED FACTORY HIMALAYAN PRODUCT TRAINING.

    COMPLETED ROYAL ENFIELD FACTORY WORKS MANAGER TRAINING.

Timeline

Spare parts manager

PUBLIC MOTORS
12.2022 - Current

WORKS MANAGER

EAST AFRICAN MOTORCYCLES - ROYAL ENFIELD
03.2021 - 10.2021

SERVICE & SPARE PARTS INCHARGE

AVANTI AUTOMOBILES - ROYAL ENFIELD
01.2021 - 12.2022

WORKS MANAGER

A B AUTOMOTIVE LLP - BENELLI, BENLING EV
01.2018 - 12.2020

WORKS MANAGER

SIDDH AUTO - ROYAL ENFIELD
09.2013 - 12.2017

OWNER, CASTROL BIKE ZONE - MULTIBRAND SERVICE CENTRE
03.2006 - 07.2013

SERVICE MANAGER

AUTOMARK MOTORS - HERO HONDA
03.2002 - 02.2006

Sales Executive

MADRAS AUTO SERVICE - TVS GIRLING
05.2000 - 02.2002

Diploma - Automobile Engineering

SATARA POLYTECHNIC.
03.1996 - 04.1999

Similar Profiles

Create profile
AMIT KUDALKAR