Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
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Amit Kumar

Dubai,UAE

Summary

Experienced professional with focus on building and maintaining strong client relationships. Capable of driving customer satisfaction and business growth through tailored strategies and effective communication. Skilled in conflict resolution and fostering long-term partnerships.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Relationship manager

EmiratesNBD SU Bank
Dubai, UAE
12.2022 - Current
  • Cultivated strong relationships with clients to understand their financial needs and preferences.
  • Facilitated effective communication between clients and internal teams to ensure seamless product & service delivery.
  • Developed tailored financial solutions based on thorough analysis of clients' requirements and market trends.
  • Managed client portfolios by monitoring account performance and providing timely updates and recommendations.
  • Core target is to get loans and accounts like for saving and current.
  • Focusing on C-suite, Directors, VPs and HoDs to get retail business to achieve target.
  • Approached corporate HR/Admin director/ HoD or decision makers for corporate relationships.
  • Conducted regular client meetings to review account status and identify opportunities for additional services.
  • Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
  • Established strong client relationships by providing exceptional customer service.

Senior Project Representative

Concentrix
Noida, India
10.2021 - 09.2022
  • Coordinated resource allocation and managed timelines to optimize project workflows.
  • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
  • Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
  • Compile lists describing product or service offerings.
  • Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
  • Confer with legal staff to resolve problems.
  • Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services.
  • Initiate market research studies and analyze their findings.
  • Identify key contacts at potential client companies to establish and foster a relationship.
  • Understand the problems and challenges of clients and identify ways the business could better address those needs.

Customer care executive

Teleperformance UK
Gurgaon, India
07.2020 - 10.2021
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate records of customer interactions to ensure quality assurance and service improvement.
  • Utilised CRM software to track customer feedback and identify areas for service enhancement.
  • Responded to customer complaints with empathy while adhering to company policies and procedures.
  • Engaged in continuous professional development to stay updated on product knowledge and service techniques.
  • Developed strong rapport with each customer, encouraged repeat business.
  • Implemented effective strategies to deal with difficult situations or disgruntled customers.
  • Enhanced customer satisfaction by resolving complaints efficiently.
  • Complied diligently with data privacy rules, safeguarded confidential client information.
  • Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
  • Streamlined processes by suggesting improvements in systems and procedures.
  • Maintained detailed records of customers' interactions, processed adjustments to accounts.
  • Drove customer retention, building engaging relationships through every interaction.
  • Managed online live chat, supporting up to 50 customers simultaneously.

Education

Bachelor of Commerce - Accounting Business Law Finance & Economics Business Organization and Management Business Mathematic

University of Delhi
Delhi / India
04.2003 - 02.2008

Skills

  • Customer relationship management software
  • Trust building
  • Knowledge of regulatory compliance
  • Resourceful negotiation
  • Influential networking
  • Financial expertise
  • Customer Service
  • Business development
  • Digital marketing
  • Upselling
  • Financial analysis
  • Sales and marketing strategy
  • High-volume client portfolios
  • Client Relationship Management
  • Compliance regulation understanding

Languages

English
Advanced (C1)
German
Beginner
Hindi
Proficient (C2)

Affiliations

  • Travelling to unknown places, Driving, Exploring new foods

Accomplishments

Over achieving given targets hence awarded multiple certificates and awards in current role


Certification

KYC & AML in banking

References

References available upon request.

Timeline

Relationship manager

EmiratesNBD SU Bank
12.2022 - Current

Senior Project Representative

Concentrix
10.2021 - 09.2022

Customer care executive

Teleperformance UK
07.2020 - 10.2021

Bachelor of Commerce - Accounting Business Law Finance & Economics Business Organization and Management Business Mathematic

University of Delhi
04.2003 - 02.2008

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Amit Kumar