Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
AMIT PANDEY

AMIT PANDEY

DUBAI

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

3
3
years of professional experience

Work History

Client Relationship Manager

Prologic First Software
04.2022 - 12.2023
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Implemented systems and procedures to increase sales.
  • Managed user access rights, roles, and permissions within the system to maintain data security and integrity.
  • Implemented new CRM features to optimize workflows, resulting in increased productivity across teams.
  • Created custom dashboards for various departments or user groups tailored specifically to their needs.
  • Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
  • Conducted ongoing analyses of sales pipeline health using key metrics available within the CRM platform.

Business Development Executive

BYJUS
03.2021 - 12.2021
  • Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
  • Delivered presentations at industry conferences, raising company profile and attracting potential clients.
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.

Education

MBA - Marketing And Operations

FOSTIIMA BUSINESS SCHOOL
INDIA
04.2021

Skills

  • Business growth strategies
  • Relationship building and management
  • Customer Engagement
  • Client Needs Assessment
  • CRM software proficiency
  • Lead generation techniques
  • Campaign Management
  • Sales strategy development
  • Performance Tracking
  • Client Retention Strategies
  • Customer Relations
  • Training and mentoring

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Client Relationship Manager

Prologic First Software
04.2022 - 12.2023

Business Development Executive

BYJUS
03.2021 - 12.2021

MBA - Marketing And Operations

FOSTIIMA BUSINESS SCHOOL

Similar Profiles

CREATE PROFILE
AMIT PANDEY