Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic
Amit Pandey

Amit Pandey

Dubai

Summary

Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Executive

Derby Marketing for Emirates NBD
09.2024 - Current
  • Achieved and surpassed sales targets through strategic client relationships in credit card and personal loan sales
  • Managed approximately 30 incoming calls, emails and placing 50 per day.
  • Specialized in promoting and selling credit card products and personal loans to prospective clients
  • Demonstrated proficiency in understanding and articulating the features and benefits of different credit card and personal loan offerings
  • Consistently exceeded sales goals by effectively pitching financial solutions tailored to clients' needs and preferences
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Steered cross-selling initiatives that led to an increased product line purchase rate amongst existing customers.
  • Contributed to the agency''s overall success by exceeding individual sales goals and supporting team initiatives.

Relationship Manager

Kotak Mahindra Bank
01.2024 - 07.2024
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Maintained strict confidentiality of bank records and client information.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

CRM Specialist

Prologic First IT Solutions
04.2022 - 12.2023
  • Assessed current processes to maximize opportunities for customer satisfaction.
  • Built customer loyalty by auctioning feedback for enhanced service provisions.
  • Conducted customer surveys and recommended ways of improving customer satisfaction.
  • Managed approximately 100 incoming calls, emails and per day from customers
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Achieved set KPIs with help from team leader and managers.
  • Investigated complaints thoroughly to deliver positive customer outcomes.
  • Compiled and reviewed consumer data on patterns and preferences for marketing information.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Trained and mentored new sales representatives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Business Development Manager

BYJUS
03.2021 - 09.2021
  • Coached team to build client relationships and exceed sales targets.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Launched new product lines with strong retail and marketing strategy.
  • Aligned team activities towards ambitious growth plans to achieve impressive, lasting results.
  • Updated sales strategies using data to improve standard team practices.
  • Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Education

MBA - Marketing & Operations

Fostiima Business School
India
06.2021

Skills

  • Sales expertise Sales Presentations
  • Sales Presentations
  • Data interpretation
  • Data Management
  • Business development and planning
  • Data Analysis
  • Cross-selling techniques
  • Closing Techniques
  • MS Office
  • MS Excel
  • Professional Networking
  • Project management
  • Quality assurance understanding
  • Brand Promotion
  • Lead prospecting
  • Interpersonal and written communication
  • Customer Behavior
  • Systems and software expertise
  • CRM software proficiency
  • Referral Marketing
  • Pipeline management
  • Sales team leadership

LANGUAGES

Hindi - Bilingual or Proficient (C2)
English - Bilingual or Proficient (C2)

Certification

  • Valid UAE License under Process

Timeline

Sales Executive

Derby Marketing for Emirates NBD
09.2024 - Current

Relationship Manager

Kotak Mahindra Bank
01.2024 - 07.2024

CRM Specialist

Prologic First IT Solutions
04.2022 - 12.2023

Business Development Manager

BYJUS
03.2021 - 09.2021

MBA - Marketing & Operations

Fostiima Business School

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