Amit Raj
Dubai
Summary
Dedicated and focused Project Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
11
11
years of professional experience
Work History
Project Manager - MICE and Cruises
Travco Group
06.2024 - Current
- Develop comprehensive project plans, define scope, establish timelines, and oversee project execution to meet client objectives efficiently.
- Monitors and controls services confirmed before and during the event, oversees all aspects of event execution by coordinating with suppliers and handling Sales/Clients enquiries uses personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles
- Selects & negotiates appropriate vendors to supply all components of the event
Ensures correct planning & creation of the overall design, producing detailed proposals (costing sheets and presentation) - Determines client’s needs and expectations, liaising with the sales team to ascertain client’s precise requirements
- Serve as the primary point of contact for clients, contractors, and vendors, ensuring clear communication, timely updates, and proactive issue resolution.
- Select, negotiate, and manage vendors while efficiently allocating project resources to meet quality and budget expectations.
- Foster and maintain strong client relationships by addressing inquiries, managing expectations, and providing tailored solutions for project success.
- Conduct pre/post-event evaluations, analyze outcomes, and implement improvements for future projects based on industry trends and insights.
Assistant Project Manager - MICE
Capital Experience Part of ADNEC Group
07.2022 - 05.2024
- Liaised with travel partners to manage bookings and schedules
- Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution
- Managed and updated procurement schedules to effectively monitor project progress
- Maintained expert knowledge of practical, technical and commercial project aspects for enhanced outcomes
- Completed monthly Cost Value Reconciliation reports, allowing for accurate assessment against agreed project budget
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment
- Negotiated with vendors to discuss terms and conditions and obtain cost-effective contracts
Project Manager – MICE
Ab Luxury Group
10.2018 - 06.2022
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows
- Managed client expectations with professional, considered approach to projects
- Coordinated transport, hotel and attractions bookings for parties of up to 700 travelers
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations
- Compiled travel information and schedules into clear itineraries and document packages for travelers
- Spearheaded negotiations with vendors and subcontractors to arrange favorable contracts and keep costs within assigned budgets
- Grew company revenues by closing on leads generated from special events and keeping expenses within financial constraints
Team Leader
TRAVEL DESIGNER DMCC
01.2016 - 09.2018
- Handle Leisure and Incentive enquires from India Sub Continent and Middle East market
- Design tailor made programs for agencies to meet client requirements and budget
- Plan, schedule, organize and execute events from commencement to conclusion
- Develop and maintain relationship with existing and new clients
- Manage and optimize - relationship with hotels and other service providers in the destination
- Achieve healthy margins and meet revenue budgets
- Attract and capture the client's interest in the destination by ensuring quality, cost-effective, in-depth proposals, resulting in competitive, innovative, tailor-made program
- Created shop banners, leaflets and tourist guides to promote services
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages
- Helped clients select perfect holiday based on needs, budget and specifications
Project Executive
CONCORD TRAVELS & TOURS
02.2014 - 12.2015
- Handled travel arrangements for groups, couples, executives and special needs clients
- Developed travel itineraries for clients based on budgets and client needs
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation
- Scheduled meeting with customers to determine specifications and preferences and curate travel plans
Education
MBA - Tourism and Hospitality Management
NATIONAL INSTITUTE OF TOURISM & HOSPITALITY
01.2013
Bachelor - Tourism Management
IGNOU
01.2009
Skills
- Project costing
- Excel In Inbound Operations
- Client Relationship Management
- Client-Focused
- Business Development
- Process Improvement
- Event Management
- Project Management
- Business-to-Business Sales
- Customer Relationship Management
- Cost Value Reconciliation reporting
- Contracts management
- Event planning
- Project financial management
- Project planning and development
Timeline
Project Manager - MICE and Cruises
Travco Group
06.2024 - Current
Assistant Project Manager - MICE
Capital Experience Part of ADNEC Group
07.2022 - 05.2024
Project Manager – MICE
Ab Luxury Group
10.2018 - 06.2022
Team Leader
TRAVEL DESIGNER DMCC
01.2016 - 09.2018
Project Executive
CONCORD TRAVELS & TOURS
02.2014 - 12.2015
Bachelor - Tourism Management
IGNOU
MBA - Tourism and Hospitality Management
NATIONAL INSTITUTE OF TOURISM & HOSPITALITY
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