AMITH PRABHASH
Dubai
Summary
Experienced in Customer service,logistics coordination, cargo handling, and documentation, with a strong proficiency in import/export compliance and inventory management. Excellent communication skills. Eager to contribute to the success of the team.
Overview
9
9
years of professional experience
Work History
Logistics Assistant
Emirates Flight Catering
08.2023 - Current
- Assist in cargo collection in Sky cargo, Dnata FG5, FG2, and Flower Center
- Good knowledge about Sky Cargo portal, Airway Bill Booking, Delivery Order and Gate pass Preparation
- Preparation of import documents and coordinate with government authorities such as customs, municipality, health, and police
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Experienced in handling perishable goods, temperature controlled goods, and general cargo
- Maintain proper inventory records of shipments which include temperature controlled, perishable, and general shipments in warehouse and regularize discrepancies if any, to ensure prompt and error-free movement of shipments to and from station
- Knowledge about ramp handling and cargo terminal handling procedures.
- Improved customer satisfaction by addressing inquiries promptly and providing updates on shipment status.
- Managed cargo documentation, ensuring accurate records of shipments and compliance with customs regulations.
- Negotiated competitive rates with freight forwarders while maintaining strong working relationships for ongoing collaborations.
- Collaborated with cross-functional teams to improve overall supply chain efficiency, resulting in faster delivery times.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Cargo Assistant
Nice Al Marri Express
05.2017 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Good knowledge of SKY CHAIN portal, CALOGI and IATA regulations
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed approximately 20 container clearance , making sure the daily KPI is completed
- Supported warehouse operations by maintaining cleanliness, organization, and preparedness for daily activities
- Improved customer satisfaction by addressing inquiries promptly and providing updates on shipment status.
- Ensured timely deliveries with precise route planning and constant communication with transportation partners.
- Coordinated closely with shipping carriers to ensure seamless transitions between stages of the transportation process.
- Managed cargo documentation, ensuring accurate records of shipments and compliance with customs regulations.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Warehouse Team Leader
Sinotrans Middle East FZE
11.2021 - 08.2023
- Compiles and maintains records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment
- Counts material, equipment, merchandise, or supplies in stock and posts totals to inventory records
- Compares inventories to compute records or from records to obtain current inventory
- Stock Inspection to ensure the maintaining of stock in optimal condition
- Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies
- Prepares reports, such as inventory balance, price lists, and shortages
- Prepares a list of depleted items and recommends a survey of defective or unusable items
- Develop and implement efficient inventory management procedures
- Achieve KPI according to warehouse system operation requirements
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Supervised warehouse operations by managing employees during shifts.
- Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Boosted customer satisfaction rates by consistently meeting or exceeding shipping deadlines through efficient warehouse management practices.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Monitored performance and safety practices of 35 person warehouse staff.
Customer Care Executive
Muthoot Finance
02.2016 - 02.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Took ownership of customers issues to follow problems through to resolution.
- Preparing daily report and submitting to supervisor
Education
Master Of Business Administration (MBA Finance) -
Dayananda Sagar College
Banglore, INDIA01.2015
Bachelor of Commerce (BCOM) -
SRM University
Chennai,INDIA01.2013
Skills
- Cargo system knowledge and documentation
- Ramp safety induction - cool chain, Dnata cargo
- Data entry
- Computer proficient
- Problem solving
- Excellent Communication
- Import/export requirements knowledge
- Customer service
- Air freight and cargo handling
- Excellent IT skill
- Sky Chain and Calogi portal knowledge
- Cargo tariff knowledge
- Knowledge of IATA regulation
Accomplishments
- successfully completed Emirates Bustanica project by delivering 50 containers with accuracy and efficiency.
Languages
English
Hindi
Malayalam
Driving license
4299337, 10/07/2029
Awards
Best employee award in logistics division, for successfully completing Emirates Bustanica project
Hobbies and Interests
- Internet surfing
- Playing badminton
- Cooking
Timeline
Logistics Assistant
Emirates Flight Catering
08.2023 - Current
Warehouse Team Leader
Sinotrans Middle East FZE
11.2021 - 08.2023
Cargo Assistant
Nice Al Marri Express
05.2017 - 10.2023
Customer Care Executive
Muthoot Finance
02.2016 - 02.2017
Master Of Business Administration (MBA Finance) -
Dayananda Sagar College
Bachelor of Commerce (BCOM) -
SRM University
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