Amit Kumar Bajpai
Practice Head |Delivery Manager |Program Manager |Business Development
Summary
Strategic and results-driven Practice Head/IT Director with over 19 years of global experience leading digital transformation in healthcare across the UAE, Qatar, KSA, USA, and Europe. Proven leader in delivering EMR/HIE platforms, and national-scale digital health programs. Skilled at aligning technology strategy with clinical, regulatory, and operational goals. Trusted advisor to C-suite and government stakeholders, with a record of securing AED 50M+ in wins and building high-performing teams from the ground up. Expertise includes product development, healthcare interoperability, policy, and workflow design. Committed to modernizing healthcare IT with measurable business outcomes.
Overview
19
19
years of professional experience
Work History
Practice Head | Delivery Manager | Program Manager
Ashconn/Accro
12.2022 - Current
- Drove healthcare digital transformation for two integrated companies, overseeing strategy, delivery, and profitability
- Accountable for business growth, revenue, and profitability while ensuring seamless delivery across the Healthcare and Digital transformation.
- Accelerated business growth by building a revenue pipeline of AED 80M+ and securing AED 50M+ in new project wins.
- Scaled the practice from an 8-person team to 30+ professionals and launched new service lines (e.g. Revenue Cycle Management solutions and Resource Outsourcing) to diversify offerings and significantly increase annual revenues.
- Achieved consistent Top-3 ranking in multiple competitive government RFPs across the UAE and Qatar.
- Secured high-impact digital transformation projects valued at over AED 50M.
- Built a robust pipeline exceeding AED 80M by engaging with ministries, government entities, and leading private healthcare groups.
- Drove strategic partner and vendor management with leading healthcare technology providers (Oracle, AssureCare, HenrySchein, Health Insights Asia, NextGen, Infiniti, Paxera Health, Parera RIS, Imprivata, MindStep etc), negotiating alliances that expanded solution offerings and enabled integrated service delivery for clients.
- Established a formal PMO and governance framework, creating a standardized project delivery structure that improved cross-project oversight and delivery efficiency.
- Oversaw successful implementation of healthcare IT solutions for marquee clients across UAE, Qatar, KSA, and Oman. Key accounts include Aspetar, The View Hospital, MMC, and King's College Hospital Dubai.
- Spearheaded geographic expansion into new GCC markets (UAE, Saudi Arabia, Oman), establishing regional teams and partnerships that grew the company's footprint and opened new revenue streams.
- Led major EMR migration initiatives, including replacing a Cerner with Health Insight Asia at Aspetar Qatar and Homegrown EMR with AssureCare at MOI Qatar.
Senior Project Manager
Malaffi(Via PureTalent)
09.2021 - 10.2022
- Spearheaded the development of a machine learning (ML)-based product for Length of Stay (LOS) prediction, aimed at improving hospital discharge efficiency and bed capacity management.
- Facilitated clinical buy-in through workshops and dashboards that translated predictive insights into actionable clinical decision support.
- Reported predictive accuracy improvements and operational impact to executive steering committees; contributed to the roadmap for expanding ML into other use cases.
- Led onboarding for hospitals and clinics in UAE, ensuring compliance with national HIE frameworks e.g., Malaffi.
- Played a key role in designing and managing one of the region's first HIE-integrated Image Exchange initiatives, in coordination with enterprise PACS and imaging vendors.
- Oversaw architecture planning and data integration workflows between EMR, PACS, and HIE nodes.
Program Manager / Implementation Lead
IBM
09.2016 - 09.2021
- Project Manager for the lab onboarding stream during the COVID-19 pandemic, enabling rapid integration of labs to detect and report emerging variants, ensuring alignment with national surveillance.
- Managed end-to-end delivery of Clinical Viewer, Patient Viewer, and Reporting Module integrated with 10 government departments.
- Served as Implementation Lead/PM for major Epic enhancements including the Orders module, EpicCare Link, and LIONC lab code standardization.
Team Lead
Accenture
08.2015 - 09.2016
- Served as Implementation Lead for major Epic enhancements including the Orders module, EpicCare Link, and LIONC lab code standardization.
Epic Specialist
Creative Information Technology
11.2014 - 08.2015
- Played a pivotal role in establishing Creative Information Technology as a recognized Epic services partner, including successfully registering the firm as an official vendor with Epic Systems.
- Led Epic implementation for GWU- MFA engagements, focusing on Epic implementation.
Business System Advisor
Dell
12.2013 - 11.2014
- Led the initial setup of Epic consulting capability within Dell's healthcare services division, contributing to market research, and offering definition.
Consultant
Deloitte
08.2013 - 12.2013
- Module Lead for Orders, Clinical Documentation, and Stork, supporting Epic implementation across CHI's multi-state hospital network.
Team Lead
Accenture
12.2006 - 08.2013
- Transitioned into healthcare IT, and achieved Epic certifications in Inpatient Orders, Clinical Documentation, and Bridges.
- Served as an implementation developer, leading large-scale Epic build and upgrade activities across clinical and technical workstreams.
- Led multi-site IT infrastructure migrations across 10 country websites, coordinating closely with Nokia's central and local leadership teams to ensure seamless system transitions.
Technical Support
e4e
04.2006 - 11.2006
- Provided L1/L2 tech support for Symantec products.
Education
Certificate in Advanced Strategic Management -
Indian Institute of Management (IIMK)
Post Graduate Diploma in Business Administration - IT
Symbiosis Centre of Distance Learning
Bachelor of Information Science - undefined
Dr. Bhim Rao Ambedkar University
Skills
Digital Health Strategy Development
Certifications
CERTIFICATIONS:
- Program Management Professional (PgMP)
- Project Management Professional (PMP)
- Red Hat Certified Specialist In Openshift Application Development
- Prince 2 Practitioner
- ITIL Foundation
- Epic - Electronic Medical Records (EMR):
- Clinical Documentation
- Inpatient Procedure Order
- Bridges
- Epiccare Link
- Stork
Countries Worked
- UAE
- Qatar
- USA
- Philippines
- Finland
- Sweden
- India
Timeline
Practice Head | Delivery Manager | Program Manager
Ashconn/Accro
12.2022 - Current
Senior Project Manager
Malaffi(Via PureTalent)
09.2021 - 10.2022
Program Manager / Implementation Lead
IBM
09.2016 - 09.2021
Team Lead
Accenture
08.2015 - 09.2016
Epic Specialist
Creative Information Technology
11.2014 - 08.2015
Business System Advisor
Dell
12.2013 - 11.2014
Consultant
Deloitte
08.2013 - 12.2013
Team Lead
Accenture
12.2006 - 08.2013
Technical Support
e4e
04.2006 - 11.2006
Post Graduate Diploma in Business Administration - IT
Symbiosis Centre of Distance Learning
Bachelor of Information Science - undefined
Dr. Bhim Rao Ambedkar University
Certificate in Advanced Strategic Management -
Indian Institute of Management (IIMK)
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