Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic
Amjad Abdelbaqi

Amjad Abdelbaqi

Dubai,United Arab Emirates

Summary

Highly experienced Assistant Vice President & Lead in collection and recovery management tasks with over 18 years. Accomplished professional with expertise in collection improvement methodologies and financial and operational efficiency. Driving performance optimisation and risk mitigation. Demonstrates proficiency in financial analysis, forecasting, and management, ensuring regulatory compliance and quality assurance. Skilled in establishing performance metrics and tracking evaluations to enhance collection strategies and drive performance. Adept at delivering impactful presentations and proposals, foster high performing teams ready to meet organisational goals. Encouraging team members and analytical problem-solver.

Overview

29
29
years of professional experience
1
1
Certification

Work history

Assistant Vice-President - Collection & Recovery

First Abu Dhabi Bank
Dubai, UAE
11.2019 - Current
  • Overall management of all aspects of the collection buckets & recovery pool (Personal Loans, Credit Cards & SME ) to ensure enhanced delinquency management.
  • Ensure a low-risk audit rating for the unit and adherence to compliance.
  • Approval of repayment plans and settlements, as well as the evaluation of restructuring programs..Enhanced communication flow for improved team efficiency by implementing regular team meetings.
  • Oversaw performance metrics analysis which led to significant operational enhancements.
  • Implemented process improvements, resulting in greater workflow efficiency across all departments.
  • Facilitated training sessions for staff development and skill enhancement.
  • Established budgets based on historical, current and forecasted business data.
  • Negotiated payment arrangements with customers, ensuring timely debt resolution.
  • Liaised with other departments to discuss problematic accounts, devising suitable solutions.
  • Facilitated monthly reports to management detailing collection efforts and outcomes.
  • Prioritised high-risk accounts for immediate action, minimising bank losses.
  • Managed team of collectors effectively, improving overall performance metrics.


Collections Manager (Credit Cards)

First Abu Dhabi Bank
Dubai, UAE
10.2017 - 10.2019
  • Achieved streamlined communication by fostering strong relationships with key clients.
  • Conducted regular team meetings to discuss progress and address challenges swiftly.
  • Implemented regular auditing procedures for accuracy and consistency in records.
  • Utilised advanced software tools for efficient tracking and reporting of collection efforts.
  • Enhanced effectiveness of collections operations with implementation of innovative processes.
  • Reviewed debtor accounts periodically, ensuring prompt action on delinquent accounts.
  • Negotiated repayment plans with clients for successful debt resolution.
  • Liaised closely with legal teams during complex debt recovery cases, ensured lawful practice.

Collection Team Leader (National Loans)

First Gulf Bank
Dubai, UAE
01.2012 - 09.2017
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Improved customer satisfaction through close collaboration with the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Coordinated daily tasks, ensuring smooth workflow within the team.

Collection Supervisor

First Gulf Bank
Dubai, UAE
03.2008 - 12.2011
  • Assisted in recruiting competent staff members for better operational outcomes.
  • Handled complex client queries, fostering trust and cooperation from debtors.
  • Prioritised large volume accounts for maximum return on collections efforts.
  • Built strong relationships with customers to facilitate debt negotiations.
  • Improved team performance by implementing efficient collection procedures.
  • Offered debtors assistance with payment planning.

Collection officer

First Gulf Marketing
Dubai, UAE
03.2006 - 02.2008
  • Organised and maintained customer files, enhancing data management efficiency.
  • Maintained professionalism whilst dealing with difficult customers, promoting positive brand image.
  • Established effective collection practices to enhance profitability.
  • Mitigated risk with regular follow-ups on overdue accounts.
  • Helped in updating debtor databases regularly thus ensuring access to up-to-date information at all times..
  • Improved client relationships by efficiently communicating payment plans.
  • Recommended legal action or discontinuation of service in cases of non-payment.
  • Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.

Police officer

Sharjah Police
Sharjah, UAE
01.1996 - 02.2006
  • Provided security at large-scale events, minimising potential threats effectively.
  • Utilised negotiation skills to defuse volatile situations peacefully.
  • Conducted thorough investigations into reported crimes, resulting in successful resolution.
  • Coordinated with social services agencies to assist vulnerable individuals.

Education

High School Diploma - Diploma in police since. 1 year studied in AUS - Graphic Designer

Halwan Upper secondary school
Sharjah
04.2001 -

Skills

  • Process improvement methodologies
  • Business intelligence tools
  • Performance metrics establishment
  • Customer relationship management systems
  • Regulatory compliance
  • Succession planning
  • Financial analysis
  • Financial Forecasting
  • Performance optimisation
  • Risk mitigation
  • Data analytics
  • Performance tracking and evaluations
  • Presentations and proposals
  • Interpersonal communication
  • Quality Assurance
  • Financial management

Languages

English
Fluent
Arabic
Native
Russian
Beginner

Accomplishments

Received Gala Award (Best employee of the year) in First Gulf Bank

Certification

UAE Driving License

Timeline

Assistant Vice-President - Collection & Recovery

First Abu Dhabi Bank
11.2019 - Current

Collections Manager (Credit Cards)

First Abu Dhabi Bank
10.2017 - 10.2019

Collection Team Leader (National Loans)

First Gulf Bank
01.2012 - 09.2017

Collection Supervisor

First Gulf Bank
03.2008 - 12.2011

Collection officer

First Gulf Marketing
03.2006 - 02.2008

High School Diploma - Diploma in police since. 1 year studied in AUS - Graphic Designer

Halwan Upper secondary school
04.2001 -

Police officer

Sharjah Police
01.1996 - 02.2006

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Amjad Abdelbaqi