Amjad Abdelbaqi
Dubai,United Arab Emirates
Summary
Highly experienced Assistant Vice President & Lead in collection and recovery management tasks with over 18 years. Accomplished professional with expertise in collection improvement methodologies and financial and operational efficiency. Driving performance optimisation and risk mitigation. Demonstrates proficiency in financial analysis, forecasting, and management, ensuring regulatory compliance and quality assurance. Skilled in establishing performance metrics and tracking evaluations to enhance collection strategies and drive performance. Adept at delivering impactful presentations and proposals, foster high performing teams ready to meet organisational goals. Encouraging team members and analytical problem-solver.
Overview
29
29
years of professional experience
1
1
Certification
Work history
Assistant Vice-President - Collection & Recovery
First Abu Dhabi Bank
Dubai, UAE
2019.11 - Current
- Overall management of all aspects of the collection buckets & recovery pool (Personal Loans, Credit Cards & SME ) to ensure enhanced delinquency management.
- Ensure a low-risk audit rating for the unit and adherence to compliance.
- Approval of repayment plans and settlements, as well as the evaluation of restructuring programs..Enhanced communication flow for improved team efficiency by implementing regular team meetings.
- Oversaw performance metrics analysis which led to significant operational enhancements.
- Implemented process improvements, resulting in greater workflow efficiency across all departments.
- Facilitated training sessions for staff development and skill enhancement.
- Established budgets based on historical, current and forecasted business data.
- Negotiated payment arrangements with customers, ensuring timely debt resolution.
- Liaised with other departments to discuss problematic accounts, devising suitable solutions.
- Facilitated monthly reports to management detailing collection efforts and outcomes.
- Prioritised high-risk accounts for immediate action, minimising bank losses.
- Managed team of collectors effectively, improving overall performance metrics.
Collections Manager (Credit Cards)
First Abu Dhabi Bank
Dubai, UAE
2017.10 - 2019.10
- Achieved streamlined communication by fostering strong relationships with key clients.
- Conducted regular team meetings to discuss progress and address challenges swiftly.
- Implemented regular auditing procedures for accuracy and consistency in records.
- Utilised advanced software tools for efficient tracking and reporting of collection efforts.
- Enhanced effectiveness of collections operations with implementation of innovative processes.
- Reviewed debtor accounts periodically, ensuring prompt action on delinquent accounts.
- Negotiated repayment plans with clients for successful debt resolution.
- Liaised closely with legal teams during complex debt recovery cases, ensured lawful practice.
Collection Team Leader (National Loans)
First Gulf Bank
Dubai, UAE
2012.01 - 2017.09
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Implemented new working methods which improved overall efficiency of the team operations.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Improved customer satisfaction through close collaboration with the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Collection Supervisor
First Gulf Bank
Dubai, UAE
2008.03 - 2011.12
- Assisted in recruiting competent staff members for better operational outcomes.
- Handled complex client queries, fostering trust and cooperation from debtors.
- Prioritised large volume accounts for maximum return on collections efforts.
- Built strong relationships with customers to facilitate debt negotiations.
- Improved team performance by implementing efficient collection procedures.
- Offered debtors assistance with payment planning.
Collection officer
First Gulf Marketing
Dubai, UAE
2006.03 - 2008.02
- Organised and maintained customer files, enhancing data management efficiency.
- Maintained professionalism whilst dealing with difficult customers, promoting positive brand image.
- Established effective collection practices to enhance profitability.
- Mitigated risk with regular follow-ups on overdue accounts.
- Helped in updating debtor databases regularly thus ensuring access to up-to-date information at all times..
- Improved client relationships by efficiently communicating payment plans.
- Recommended legal action or discontinuation of service in cases of non-payment.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
Police officer
Sharjah Police
Sharjah, UAE
1996.01 - 2006.02
- Provided security at large-scale events, minimising potential threats effectively.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Coordinated with social services agencies to assist vulnerable individuals.
Education
High School Diploma - Diploma in police since. 1 year studied in AUS - Graphic Designer
Halwan Upper secondary school
Sharjah 2001.04 -
Skills
- Process improvement methodologies
- Business intelligence tools
- Performance metrics establishment
- Customer relationship management systems
- Regulatory compliance
- Succession planning
- Financial analysis
- Financial Forecasting
- Performance optimisation
- Risk mitigation
- Data analytics
- Performance tracking and evaluations
- Presentations and proposals
- Interpersonal communication
- Quality Assurance
- Financial management
Languages
English
Fluent
Arabic
Native
Russian
Beginner
Accomplishments
Received Gala Award (Best employee of the year) in First Gulf Bank
Certification
UAE Driving License
Timeline
Assistant Vice-President - Collection & Recovery
First Abu Dhabi Bank
2019.11 - Current
Collections Manager (Credit Cards)
First Abu Dhabi Bank
2017.10 - 2019.10
Collection Team Leader (National Loans)
First Gulf Bank
2012.01 - 2017.09
Collection Supervisor
First Gulf Bank
2008.03 - 2011.12
Collection officer
First Gulf Marketing
2006.03 - 2008.02
High School Diploma - Diploma in police since. 1 year studied in AUS - Graphic Designer
Halwan Upper secondary school
2001.04 -
Police officer
Sharjah Police
1996.01 - 2006.02