AMJAD ALI
Dubai,DUBAI
Summary
Driven by a results-focused approach, I excelled at ALTARSHEED BUSINESS CENTER, where I spearheaded service improvements and established competitive pricing strategies, enhancing sales. My expertise in business management and exceptional communication skills facilitated significant client relationship advancements and team leadership, achieving and surpassing sales targets through innovative marketing and public relations strategies. Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
BUSINESS CENTER MANAGER
ALTARSHEED BUSINESS CENTER
AL QUSAIS 2 , DUBAI
2021.03 - 2024.06
- Received and resolved customer complaints escalated by staff.
- Maintained excellent health and safety standards for continued compliance.
- Actioned customer feedback to promote continued service improvement.
- Briefed and motivated staff to deliver daily operational requirements.
- Forecasted long-term business objectives.
- Established competitive pricing strategies to augment sales.
- Stored transaction information securely for thorough financial reference.
Sales executive
MICROBIT IT SOLUTION
Bur Dubai, Dubai
2019.07 - 2020.06
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Understood customer needs to craft exceptional sales journeys.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Designed visually pleasing in-store and window displays to increase footfall.
Business development executive
ARSH BUSINESSMEN SERVICES L.L.C
Dubai, Dubai
2016.01 - 2018.12
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Identified opportunities to drive business growth, diversification and expansion.
- Forecasted sales and market trends to improve business strategy.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Generated new leads through networking at industry conferences and events.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Trained new staff to efficiently manage sales pipeline.
- Built public relations strategies for broadened advertising scope.
Education
Bachelor of information Technology - IT
IBMS PESHAWER
PAKISTAN 2012.01 - 2016.02
Diploma - COMPUTER HARDWARE
GOVERNMENT COLLAGE OF TECHNOLOGY
PAKISTAN KPK SWAT VALLEY 2009.02 - 2012.06
Diploma - Web Development
ASTI INSTITUTE DUBAI
DUBAI 2018.01 - 2019.12
Skills
- Customer Service
- Training and Development
- Analytical problem solving
- Business management
- Hiring and training
- Technology integration
- Computer literacy
- Communication skills
- Public speaking
- Team building
- Leadership
- Public Relations
- Social media marketing
- Marketing
- Calm under pressure
- Problem-solving
- Attention to Detail
Languages
English
Advanced
Hindi
Fluent
pushtoo
Fluent
Arabic
Beginner
References
References available upon request.
Timeline
BUSINESS CENTER MANAGER
ALTARSHEED BUSINESS CENTER
2021.03 - 2024.06
Sales executive
MICROBIT IT SOLUTION
2019.07 - 2020.06
Diploma - Web Development
ASTI INSTITUTE DUBAI
2018.01 - 2019.12
Business development executive
ARSH BUSINESSMEN SERVICES L.L.C
2016.01 - 2018.12
Bachelor of information Technology - IT
IBMS PESHAWER
2012.01 - 2016.02
Diploma - COMPUTER HARDWARE
GOVERNMENT COLLAGE OF TECHNOLOGY
2009.02 - 2012.06