Amjad Farag
Abu Dhabi, Mushrif,UAE
Summary
Seasoned sales professional successful at developing leads. Excellent networking, revenue generation and account management skills. Persuasive communicator with goal-oriented mindset. Enthusiastic sales professional with background in cold calling and lead generation. Delivers impeccable product demonstrations and presentations. Achieves high conversion rates with tailored sales approach. Gregarious individual seeking challenging role with ambitious team. Offers exceptional relationship building and prospecting skills. Data-driven and systems savvy. Proactive entry-level professional with strong background in administrative support and project management. Possesses technology, time management and interpersonal skills. Seeking opportunity to apply skills and gain experience as general secretary. Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
29
29
years of professional experience
Work History
Receptionist supervisor
Canadian veterinary
Abu Dhabi, UAE
03.2023 - Current
- Responded to company enquiries quickly and professionally.
- Arranged staff travel bookings and communicated clear, accurate itineraries.
- Coordinated staff calendars with up-to-date availability information.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Supported payroll teams with gathering and checking monthly invoices.
- Directed customer calls and communicated messages to relevant team members.
- Enforced clerical team compliance with industry best practices and internal policies.
- Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.
- Completed and filed compliance administration.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Improved data filing systems to better office efficiency.
- Processed timesheets for prompt staff and contractor payment.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Managed facility bookings and coordinated internal activities.
- Monitored office safety to best protect staff and clients.
Senior Sales Executive
Hadef Al Khaleej
Abu Dhabi, UAE
12.2022 - 03.2023
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Maintained contact with customers throughout sales and pre-delivery process.
- Increased revenue through upselling and consistent contract renewals.
- Managed client relationships from early stages of sales process through to post-sales
- Proactively contacted prospective customers to increase sales.
- Grew repeat customer spending through regular updates on new products and services.
- Achieved monthly sales and performance KPIs for improved team success.
- Understood customer needs to craft exceptional sales journeys.
Senior Sales Executive
Standard Chartered Bank
Abu Dhabi
05.2022 - 10.2022
- Be knowledgeable about the product
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships, Be knowledgeable about the product
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships
Customer Service Team Leader
Lari Exchange
Abu Dhabi
01.2016 - 11.2021
- Abu Dhabi
- Accept checks, cash, and other forms of payment from customers
- Answer questions from customers about their accounts
- Prepare specialized types of funds, such as traveler's checks, savings bonds, and money orders
- Exchange dollars for foreign currency
- Money Transfer Payment Cash exchange
- Forgien currency exchange
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Created order management system for personnel to improve client experience and boost sales efficiency.
Senior Customer Service
FAB, Dhabi
02.2007 - 01.2016
- Supervised work of contracted employees to deliver work on schedule.
- Met budget targets through responsible planning and resource allocation.
- Customised customer experiences to build brand loyalty.
- Planned rotas to maintain high service levels while minimising payroll costs.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Planned and executed new strategies to increase sales.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Monitor
RESUME OBJECTIVE
11.2007 - 12.2015
- Daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the company
- Create a strong workforce by developing competent individuals in the banking operations team
- Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
- Collaborate with heads of other units to develop best practices for successful banking operations
- Delegate tasks to members of the operations team.
Diploma Electrical
07.2000 - 10.2007
Sales Executive
Abu Dhabi Co Op, Dhabi
01.2001 - 12.2006
- Investment property shop, Abu Dhabi
- Assisting clients to make sound property-purchasing decisions
- Finding clients in need of consultancy services through cold- calling, advertising, and business presentations
- Analyzing market trends and demographics to identify the most sought-after and profitable areas
- Consulting with clients to identify their needs, preferences, and financial concerns
- Maintaining an extensive database of all properties for sale
- Developing strategies to increase the value of properties for clients looking to sell
- Conducting negotiations with real estate agents on behalf of clients
- Communicating with legal counsel to prepare sale and lease documents., Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Showcased product features and benefits to drive sales.
refrigerator
Mansourah Saad Academy
Mansourah
09.1995 - 06.1999
Education
Diploma of Higher Education - Electric
Mansourah university
Mansourah1997
Skills
- Data entry
- Mail handling
- Customer relations
- Report development
- Document control
- Travel planning
- Security awareness
- MS Office
- Accounts Payable/Accounts Receivable
- Project scheduling
- Public relations
- Customer-focused
- Marketing
- Payroll administration
- Google Workspace
- Communication skills
- Problem-solving
- Accounting
- Bookkeeping
- Transcription
- Multilingual
Languages
Arabic
Native language
English
Native
Arabic
Proficient (C2)
References
References available upon request.
Timeline
Receptionist supervisor
Canadian veterinary
03.2023 - Current
Senior Sales Executive
Hadef Al Khaleej
12.2022 - 03.2023
Senior Sales Executive
Standard Chartered Bank
05.2022 - 10.2022
Customer Service Team Leader
Lari Exchange
01.2016 - 11.2021
Monitor
RESUME OBJECTIVE
11.2007 - 12.2015
Senior Customer Service
FAB, Dhabi
02.2007 - 01.2016
Sales Executive
Abu Dhabi Co Op, Dhabi
01.2001 - 12.2006
Diploma Electrical
07.2000 - 10.2007
refrigerator
Mansourah Saad Academy
09.1995 - 06.1999
Diploma of Higher Education - Electric
Mansourah university
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