Amjad Shaaban
Hospitality And Tourism Management
Dubai
Summary
Capable salesperson, passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in sales and retail establishments.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Junior Sommelier
Beefbar Dubai
Dubai
01.2023 - Current
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Set up wine tastings to bring in business and promote special offerings.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bartender
Beefbar
Dubai
04.2022 - 01.2023
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Ensured presentation of bar and staff met high-quality industry targets and brand values.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Studied market trends, consistently updating bar offerings to remain ahead of competitors.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Supervisor
Dubai world trade center
Dubai
09.2021 - 03.2022
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Planned, organised and monitored resources for efficient use of labour, equipment and materials.
- Guided and coached staff to achieve individual growth and sales production targets.
- Dealt with customer complaints and rectified product and service issues.
Sales Representative
Marcello
Beirut
01.2019 - 04.2020
- Helped resolve client problems quickly with superior customer service.
- Submitted and tracked orders.
- Enhanced business development through proactive networking and relationship-building strengths.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Bartender
Barchitecht
Beirut
05.2017 - 11.2018
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
Education
Bachelor of Business Administration - Hospitality and Tourism Management
Lebanese American University
Beirut , LebanonLebanese Baccalaureate - Life Science
Universal College of Aley
Aley, LebanonSkills
Team leadershipAttentive customer serviceStrong communicationMarketing and sales experienceOutstanding customer serviceOrganised and reliable
First Aid/CPR
Training and Development
Problem-Solving
Languages
Arabic
Native language
English
Master or proficient
C2
French
Elementary
A2
Software
Excel
Microsoft
Auto-cad
Power point
Websites
Timeline
Junior Sommelier
Beefbar Dubai
01.2023 - Current
Bartender
Beefbar
04.2022 - 01.2023
Supervisor
Dubai world trade center
09.2021 - 03.2022
Sales Representative
Marcello
01.2019 - 04.2020
Bartender
Barchitecht
05.2017 - 11.2018
Bachelor of Business Administration - Hospitality and Tourism Management
Lebanese American University
Lebanese Baccalaureate - Life Science
Universal College of Aley