AMMAR AHMAD
DUBAI,Dubai
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Dressmaker
Black Diamond faishon
Dubai , Dubai
2009.03 - 2014.01
- Repaired and updated various items of clothing, restoring former item quality and style.
Production Executive
Black Diamond faishon
Dubai
2014.02 - 2016.01
- Supervised production schedules and production quality for timely delivery
Delivery Driver
Black Diamond faishon
Dubai , Dubai
2019.01 - 2023.01
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Business Partner
Fly sky travel
India, India
2017.03 - 2023.05
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Provided customers with outstanding service, extending relationships for future business opportunities.
Online Sales Visa and tickets
Self
Dubai, Dubai
2021.01 - Current
- Developed threat and risk assessments with ranked response options.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Confirmed payment of deposits from clients before commencing with booking
- Transmitted digital and printed documents to customers by post or email.
- Advised customers on visas and travel safety.
Education
Intermediate 12 th -
Nand kishor inter college
Indian 2008.07 - 2009.03
Certificate - Computer knowledge
bhartiyam computer knowledge
Indian 2007.01 - 2008.01
Certificate of electronic - Electronics
faizabad polytechnic
India 2005.01 - 2006.01
Ms office and telly ERP 9 - Normal account
A.Z computer institute
India 2008.01 - 2009.01
Skills
- Customer relationship management
- Market trends understanding
- Customer service
- Report writing skill
- Travel research
- Client amenities
- Data entry
- System monitoring
- Schedule management
- MS Office Suite
- Invoice preparation
- Month-end processes
- V-lookups
- Ms Excel
- Ms world
- Basically accounting
- Typing
- Audio typing
- File storage and backups
- Document editing
- Touch typing
Languages
Hindi
Fluent
English
Intermediate
Urdu
Fluent
Arabic
Intermediate
Timeline
Online Sales Visa and tickets
Self
2021.01 - Current
Delivery Driver
Black Diamond faishon
2019.01 - 2023.01
Business Partner
Fly sky travel
2017.03 - 2023.05
Production Executive
Black Diamond faishon
2014.02 - 2016.01
Dressmaker
Black Diamond faishon
2009.03 - 2014.01
Intermediate 12 th -
Nand kishor inter college
2008.07 - 2009.03
Ms office and telly ERP 9 - Normal account
A.Z computer institute
2008.01 - 2009.01
Certificate - Computer knowledge
bhartiyam computer knowledge
2007.01 - 2008.01
Certificate of electronic - Electronics
faizabad polytechnic
2005.01 - 2006.01