Ammar Arshad
DUABI,UAE
Summary
Dynamic professional with expertise in relationship management and account growth strategies, adept at leveraging product knowledge to drive customer retention and successful product launches. Demonstrates strong market research proficiency, contributing to informed decision-making and strategic planning. Committed to enhancing business outcomes through innovative customer retention techniques and a focus on long-term account development.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Key Accounts Manager
ISLA SEAFOODS LLC.
Dubai, U.A.E
09.2024 - Current
- Analyze market trends, competitors, and customer behavior to develop effective strategies.
- Work with the sales and marketing teams to align business objectives with client needs.
- Monitor key account performance and provide regular reports to management.
- Work closely with internal teams (sales, marketing, operations, finance) to ensure smooth service delivery.
- Ensure key accounts receive high-quality products and services.
- Coordinate with production and logistics teams for timely order fulfillment.
- Implement customer retention strategies to maintain long-term partnerships.
- Gather client feedback and suggest improvements in products or services.
- Organize business meetings, reviews, and events for key clients.
Sales Executive
Alliance Foods Company LLC (Asmak)
Dubai, U.A.E
12.2020 - 08.2024
- Identify and approach potential clients through cold calls, emails, and networking.
- Develop and maintain relationships with existing customers to encourage repeat business.
- Present and promote products/services to clients based on their needs.
- Negotiate contracts, pricing, and payment terms.
- Conduct market research to identify sales opportunities and new business prospects.
- Follow up on leads and inquiries to convert them into customers.
- Attend trade shows, events, and networking meetings to generate new business.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Prepare and execute sales plans and strategies to boost revenue.
- Monitor competition and market trends to adjust sales approaches.
- Provide excellent customer service by addressing inquiries and concerns.
- Ensure customer satisfaction and handle complaints professionally.
- Maintain strong relationships to increase loyalty and referrals.
Sales coordinator
Alliance Foods Company LLC (Asmak)
Dubai, U.A.E
11.2018 - 11.2020
- Assist the sales team by preparing reports, presentations, and proposals.
- Coordinate schedules, meetings, and appointments for sales representatives.
- Ensure smooth communication between sales, marketing, and other departments.
- Handle documentation and maintain accurate sales records.
- Process sales orders and ensure timely delivery.
- Follow up with clients regarding orders, payments, and deliveries.
- Address customer inquiries and escalate issues to the appropriate department.
- Maintain strong relationships with clients by providing excellent customer service.
- Act as a liaison between sales teams, suppliers, and customers.
- Ensure pricing, promotions, and product information are communicated accurately.
- Support marketing initiatives, such as trade shows and product launches.
Education
High School Diploma - Psychology & Computer Science
EMERSON UNIVERSITY
MULTAN / PAKISTAN 06.2015 - 06.2017
Skills
- Relationship management
- Account growth strategies
- Product knowledge
- Market research proficiency
- Customer retention techniques
- Product launch experience
Timeline
Key Accounts Manager
ISLA SEAFOODS LLC.
09.2024 - Current
Sales Executive
Alliance Foods Company LLC (Asmak)
12.2020 - 08.2024
Sales coordinator
Alliance Foods Company LLC (Asmak)
11.2018 - 11.2020
High School Diploma - Psychology & Computer Science
EMERSON UNIVERSITY
06.2015 - 06.2017
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