Ammar Zaghnoon
Dubai
Summary
Accomplished Administrative Supervisor with a proven track record at MHD Ayat Interior Decoration LLC, excelling in problem-solving and interpersonal skills. Enhanced productivity by training staff on best practices and effectively managing IT solutions. Achieved significant customer satisfaction improvements, demonstrating strong analytical thinking and attention to detail.
Overview
15
15
years of professional experience
Work History
Administrative Supervisor/Accounts Assistant/IT Technician
MHD Ayat Interior Decoration LLC
06.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions; Also, addressing and resolving complaints promptly to Improve customer satisfaction.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Trained new employees on company policies, procedures, software applications to ensure smooth daily operations.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks and clerical duties such as word processing, data entry and copying whenever needed.
- Developed strong working relationships with staff, fostering a positive work environment.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Represented our companies in various government departments, such as the Economic Department, the Ministry of Human Resources, the General Administration of Immigration, and the road and transportation authority to execute all types of necessary transactions (trade license issuance, renewal), (employment work permit issuance, renewal), (vehicle's license issuance, renewal) etc.
- Communicated regularly with customers regarding account questions and issues.
- Monitored cash intake, deposit records and daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed the monthly payroll check for over twenty employees in our companies including overtime and allowances to facilitate accurate and prompt staff payments
- Maintained clean and organized files by keeping accounts payable records up-to-date, for easy access to financial documents, improving overall efficiency.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of accurate financial reports for senior management decision making by working closely with bookkeepers to process business transactions.
- Established full IT infrastructure for our projects, and supervised the proper implementation and the termination of the infrastructure wires, including final testing and labeling accordingly (Referee to my portfolio link below)
- Installed and configured operating systems and applications including user accounts and assign permissions according to our employee’s needs.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Maintained servers and office PCs and conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary software updates and hardware upgrades.
- Monitored systems in operation and quickly troubleshot hardware, software and network issues.
- Responded to customer inquiries and support requests from end-users and patiently walked individuals through basic troubleshooting tasks in person and remotely to resolving IT issues quickly without requiring onsite visits whenever possible.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Solutions Supervisor
Spectrum Information Technology Support
04.2012 - 05.2016
- Installed and configured operating systems and applications including user accounts and assign permissions according to our employee’s needs.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
IT Support Technician
Al-Samer Computer Center
03.2009 - 02.2012
- Installed and configured operating systems and applications including user accounts and assign permissions according to our client's needs.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and support requests from our clients, by explaining technical information in clear terms to non-technical individuals.
Education
Bachelor's Degree in Computer Engineering - Computer Engineering
Aleppo University, Computer Technical Institute
Aleppo, Syria09.2008
Skills
- Human Resources
- Payroll and budgeting
- Task Delegation
- Customer Service
- IT Technical Support
- Attention to Detail
- Problem-solving abilities
- Interpersonal Skills
- Analytical Thinking
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Driving License
Light vehicle driving license, UAE, Since 2015
Timeline
Administrative Supervisor/Accounts Assistant/IT Technician
MHD Ayat Interior Decoration LLC
06.2016 - Current
IT Solutions Supervisor
Spectrum Information Technology Support
04.2012 - 05.2016
IT Support Technician
Al-Samer Computer Center
03.2009 - 02.2012
Bachelor's Degree in Computer Engineering - Computer Engineering
Aleppo University, Computer Technical Institute
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