AMNA SAEED
DUBAI,UAE
Summary
Hard-working student searching for HR assistant position to enhance interpersonal skills. Motivated to help employees with career path and choices. Dedicated team player and ready to immerse in challenging tasks.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Support / HR Assistant
Hashtag Infotech
DUBAI, UAE
06.2022 - Current
- Manage large amounts of inbound and outbound calls promptly.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise and Keep records of all conversations in our call center database in a comprehensible way.
- Completed Recruitment and worked in Administration as per company requirements.
- Took on additional tasks at the manager's request.
- Demonstrated open communication and collaborated with teams.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Managing Training Sessions for a new team.
- Providing counseling on policies and procedures. Being actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process.
Phone banking officer
SUMMIT BANK
karachi, PAKISTAN
04.2020 - 12.2022
- Advised customers and spoke to customers remotely.
- Applied conflict management to stressed and concerned customers.
- informing customers of bank policies and procedures, handling concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks.
- Implemented customer follow-up to uphold service standards.
- handled all banking-related issues and all types of complaints .
Education
Bachelor of Commerce - Accounts, Banking
Karachi University
Karachi, Pakistan 01.2009 - 12.2010
Intermediate - Accounts , Banking
SSAT College Karachi.
Karachi, Pakistan 01.2004 - 12.2005
Matriculation - science
At. Andrew's high school
Karachi, Pakistan 01.2002 - 12.2003
Skills
- Microsoft Office Suite
- Customer care
- Customer experience
- Staff training and mentorship
- Sales forecasting
- Record maintenance
- Transaction processing
- Lead management
- Dispute resolution
Languages
English
Intermediate
Hindi
Fluent
Timeline
Customer Support / HR Assistant
Hashtag Infotech
06.2022 - Current
Phone banking officer
SUMMIT BANK
04.2020 - 12.2022
Bachelor of Commerce - Accounts, Banking
Karachi University
01.2009 - 12.2010
Intermediate - Accounts , Banking
SSAT College Karachi.
01.2004 - 12.2005
Matriculation - science
At. Andrew's high school
01.2002 - 12.2003
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